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Jobs Search
Start Date
Immediate
Expiry Date
11 Jan, 27
Salary
60000.0
Posted On
13 Oct, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Technology & Services
Service Desk Engineer (Level 1)
South Melbourne | Hybrid (3 Days Office) | $67k - $72k incl of super with some flexibility
Looking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider?
An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction. This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies.
You'll be joining a business with a strong culture, supportive leadership, and genuine opportunities to learn from experienced engineers.
What You Will Be Doing
- Providing Level 1 technical support to a broad range of clients
- Troubleshooting Microsoft technologies and user issues
- Managing and responding to service desk tickets
- Supporting Intune and Microsoft environments
- Monitoring alerts and assisting with cybersecurity related activities
- Resolving hardware, software, printer, and connectivity issues
- Performing break-fix support and system troubleshooting
- Supporting clients both remotely and occasionally onsite
- Participating in an on-call roster for critical system outages
Technologies and Tools
- Microsoft Technologies
- Microsoft Intune
- ConnectWise
- IT Glue
- Kaseya Remote Support Tools
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
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