POSITION OVERVIEW:

The Lot Associate’s primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

SKILLS:

• Interpersonal skills
• Organizational skills
• Attention to detail

TRAVEL REQUIREMENTS:

• None

PHYSICAL REQUIREMENTS:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

MINIMUM EDUCATION:

• Highschool Diploma or Equivalent

MINIMUM YEARS OF WORK EXPERIENCE:

• 1 to 2 years Retail experience

MINIMUM LEADERSHIP EXPERIENCE:

• NA

OTHER REQUIREMENTS/ASSETS:

• NA

Ensures Customer Satisfaction

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.