Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 175 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.

READY TO CREATE YOUR TOMORROW?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you

WHAT YOU WILL BRING TO THE ROLE

• Extensive senior leadership experience, working in banking and/or financial services environment
• Strong understanding of the regulatory and compliance regime for Banking and Financial Services
• Experience in identifying, assessing and addressing operational risk
• Understanding of competitors propositions and industry trends and as they relate to a banking environment
• Ability to contribute to the development of business plans and present in senior leadership environments
• Proven experience in the successful management and implementation of regulatory changes
• Proven ability to adapt to, and lead people through change

This is a leadership role that will design and inspire a high performing team that delivers our desired Customer and Risk outcomes along with seamless customer experiences. This role is accountable for Risk services across the bank, both in Lending and Everyday Banking and the newly created Small Business and Personal Banking teams.

• Design and implement AMPs 1st Line risk management practices across the team and broader squads/tribes that deliver exceptional service to our customers
• Be an escalation point for risk and compliance issues for AMP Bank tribes, and enable the tribes to better understand their consolidated risk profile
• Contribute to effective risk governance by managing and owning 1st Line risk reporting, including as required to AMP Bank Business Risk and Compliance Committee, Group Risk and Compliance Committee and any other relevant committee
• Develop and execute quality assurance reviews for AMP Bank, Identifying defects and help improve the customer experience with this data
• Review new code and regulatory change items to ensure we are effectively including these in our quality checking
• Resolve customer complaints in a fair, timely, and transparent manner, and champion AMP’s customer-centric strategy by embedding Csat disciplines and governance /reporting across the Ban