Who are we looking for?
We are seeking Cash Operation Manager who will be responsible for supervising services provided by the group headed by Team Supervisors, ensuring operational projects administration and execution, the development of a scalable, flexible, cost effective solution that allows for continuous improvement for Cash services, as well as identification of potential risk areas. The strong staff leadership, management and client servicing skills are required.
We are looking for a subject matter expert in Asset Servicing domain specialized in Cash processing to lead large processing teams, provide operational support and handle escalations from daily operations. You should be well versed with upstream and downstream processes in investment banking.
Your new role

As Cash Operations Manager, Officer you will

• Understand role of individual and department within EMEA Custody Cash teams and is able to navigate within department to achieve desired results.
• Carry out daily responsibilities independently with minimal guidance and supervision.
• Hold self and/or others accountable for achieving agreed-upon commitments, deadlines, or milestones.
• Clearly communicate complex operational or technical subjects to internal or external clients, both in formal and informal settings.
• Be viewed by subordinates, superiors, and external clients as demonstrating maturity, professional conduct and common courtesy.
• Support and motivates others to reach goals.
• Utilize diverse workforce and talent to attain individual, team, and department goals.
• Show a positive attitude in changing organizational situations.

Leadership and Management

• Lead and motivate staff, particularly direct reports.
• Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.
• Co-ordinate and implement training and development activities for the Senior Associate(s) and/or A1’s/A2s within your charge.
• Provide coaching, guidance and support to Senior Associate(s) and /or A1’s/A2s on technical, professional and client issues.
• Agree goals for Senior Associate(s) and/or A1’s/A2s & team annually and keep up to date on the performance management system during the year.
• Monitor and appraise the performance of Senior Associate(s) and/or A1’s/A2s - providing regular formal and informal feedback ensuring the performance management system is updated within corporate deadlines.

• Manage resources & take responsibility for the recruitment.

  General Profile

• Receives assignments in the form of objectives. Supervises subordinates and interacts with supervisors, other functional areas, management and internal/external clients to complete objectives. Makes decisions by applying department and company policies.

• Develops and directs work schedules and monitors work flow to achieve established goals and objectives for EMEA Custody Cash teams.

Knowledge Expertise

• Thorough supervision of activities, impacts budgets, costs, and schedules. Responsible for recommending changes in guidelines, procedure, and policies: faulty decisions or failure to achieve results will cause delays and result in additional expenditure of time, human resources, and funds.

Working Relationships

• Reporting to a Senior Cash Operation Manager, responsible for a team/teams. Second level of supervision to Team Supervisor.
• Exposed to daily operational duties and any other non-business aspects that may influence department, e.g. personnel actions including employment, termination, performance reviews and performance improvement plans conduction.

What we value

Required qualifications and skills:

• 4+ years working in the provision of fund administration services or have worked in another aspect of the Financial Services Industry for a number of years.
• Primary Degree or a Professional or Accounting qualification or equivalent.
• Proven experience of team management / team supervision in a financial services environment

Skills and competencies needed to succeed in the role:

• Confident in dealing with all situations
• Excellent English communication skills
• Organisational and Report Writing skills
• Proficient in the use of MS Office tools including Word and Excel.
• Disposition: self-confident, self-reliant, flexible, trustworthy

Critical Behaviors for Success

• Exercise sound judgment in all matters.
• Leverage knowledge and technology to ensure optimal results.
• Drive execution of all client and business related tasks.
• Provide outstanding service to all client/s - internally & externally.
• Communicate effectively at all levels within the organization.
• Display organizational insight & influence.
• Foster collaboration & team work.
• Develop talent.

We offer

• Permanent contract of employment from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Employee savings plan
• Multisport Card
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Technical or leadership career pathway

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
State Street’s Speak Up Lin

• Confident in dealing with all situations
• Excellent English communication skills
• Organisational and Report Writing skills
• Proficient in the use of MS Office tools including Word and Excel.
• Disposition: self-confident, self-reliant, flexible, trustworth