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Client Support Specialist - Poland at Finalsite
Poland, Indiana, USA - Full Time
Skills Needed
Content Management Systems, Management System, Data Privacy, Training, Security, B2, School Districts, Accessibility, Weebly, Communications, Data Integration, Squarespace, Wordpress, Zendesk, Marketing Consulting, Wix, Customer Service, Joomla
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Data Analytics Engineer - Poland at Finalsite
Poland, Indiana, USA - Full Time
Skills Needed
Azure, Information Science, Looker, Tableau, Computer Science, Transformation, Economics, Sql, Apache Spark, Devops, Data Manipulation, Analytics, Python, Mathematics, Finance, Power Bi
Specialization
Mathematics economics finance computer science information science or related field
Qualification
Graduate
Cloud Solution Architect for AI Business Processes at Microsoft
Poland, ON, Canada - Full Time
Skills Needed
Customer Facing Roles, Technology Solutions, Field Service, Information Technology, Computer Science, Dynamics, Practice Development, Architecture, Liberal Arts, Technical Project Delivery, Customer Service
Specialization
Cloud/infrastructure technologies it consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting
Qualification
Graduate
Senior LLMOps Engineer- AI Enabler Team at CAST AI
Poland, Maine, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
LLM
Experience Required
Minimum 5 year(s)
Senior Systems Administrator (Commercial Solutions for Classified) at CACI
Poland, Maine, USA - Full Time
Skills Needed
Defense
Qualification
Graduate
Cybersecurity Analyst SME at CACI
Poland, Maine, USA - Full Time
Skills Needed
Risk Management Framework, Defense, Authorization, Cae, Gslc, Incident Response, Log Management, Cissp, Cisa, Sca, Rmf, Adherence, Vulnerability, Artifacts, Analytical Skills, Reporting
Specialization
CISM
Qualification
Graduate
Experience Required
Minimum 13 year(s)
Senior System Administrator at CACI
Poland, Maine, USA - Full Time
Skills Needed
Software, Foundation, Vmware, Vbscript, Disaster Recovery, Vendors, Automation, Operations, Itil, Defense, Network Administration, Adoption, Batch Files, Optimization Techniques, File Servers
Qualification
Graduate
Cloud & AI GTM Manager at Microsoft
Poland, ON, Canada - Full Time
Skills Needed
Computer Science, Sales Enablement, Business Planning, Azure, Marketing Strategy, Demand Generation
Specialization
Business computer science or related field or equivalent experience
Qualification
Graduate
Junior Project Manager (Construction) at Blue Projects
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
English, Readiness, Industrial Sector
Qualification
Graduate
Insurance Operations Data Analyst (Graduate Program) at Marsh McLennan
00-807 Warszawa, , Poland - Full Time
Skills Needed
Interpersonal Skills, Professional Manner, External Clients
Qualification
Graduate
Junior Account Development Representative at Team Internet
Kraków, małopolskie, Poland - Full Time
Skills Needed
Teams, Customer Service, Hubspot, Slack, Whatsapp, It
Qualification
Graduate
DevOps Engineer at Mondelz International
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
Continuous Improvement, Github, Pipelines, Jenkins, Performance Tuning, Bamboo, Key Metrics, Color, Technology, Consideration, Oreo, Software, Computer Science, Teams, Packaging, Security, Candy, Chocolate, Continuous Integration
Specialization
Computer science business a related discipline or equivalent work experience
Qualification
Graduate
Senior Performance Engineer at Backbase
Kraków, małopolskie, Poland - Full Time
Skills Needed
Performance Tuning, Distributed Systems, Performance Engineering, Financial Systems, Performance Testing, Jmeter, Spring Framework, Analytical Skills, Metrics, Java, Microservices, Performance Metrics, Docker
Qualification
Graduate
Experience Required
Minimum 5 year(s)
HRIS Project Manager at Bluesoft
zdalnie, , Poland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Journey & Marketing Automation Strategist at Ingersoll Rand
00-844 Warszawa, , Poland - Full Time
Skills Needed
English, Communication Skills, Analytical Skills
Specialization
Marketing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Backend Developer with Scala at Inuits
Kraków, małopolskie, Poland - Full Time
Skills Needed
It, Nuts, Java, Squash, Scala
Qualification
Graduate
Senior Android HMI/Kotlin Developer at Luxoft
zdalnie, , Poland - Full Time
Skills Needed
Telephony, Binders, Junit, Android Studio, Design Patterns, Sdk, Mockito, Android, System Applications, Java, Gradle
Qualification
Graduate
Digital Marketing Trainee (English Native) - Poland at SmartBuyGlasses
zdalnie, , Poland - Full Time
Skills Needed
Social Media, Writing, Digital Marketing, Management Skills, Technology, Blogging
Qualification
Graduate
Administrator, Regulatory Support - EMEA at Herbalife
30-644 Kraków, , Poland - Full Time
Skills Needed
Biology, Spreadsheets, Nutrition, Word Processing, Communication Skills, Chemistry, Email, Food Science, English
Specialization
Nutrition biology chemistry food science project/product management administration or related field preferred
Qualification
Graduate
Director, Software Quality - Poland at Finalsite
30-003 Kraków, , Poland - Full Time
Skills Needed
Metrics, Team Culture, Product Engineering, Software Quality Assurance, Automation
Qualification
Graduate
Client Support Specialist - Poland at Finalsite
Poland, Indiana, USA -
Full Time

Start Date

Immediate

Expiry Date

03 Dec, 25

Salary

0.0

Posted On

04 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Content Management Systems, Management System, Data Privacy, Training, Security, B2, School Districts, Accessibility, Weebly, Communications, Data Integration, Squarespace, Wordpress, Zendesk, Marketing Consulting, Wix, Customer Service, Joomla

Industry

Information Technology/IT

Description

Job Description

QUALIFICATIONS AND SKILLS

  • Associate’s or Bachelor’s degree preferred, or commensurate experience.
  • English language proficiency - written and spoken. Strong English language skills are mandatory. Prefer someone with B2 or C1 level.
  • Entry-level experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
  • Ability to multitask and maintain patience when faced with challenging situations.
  • Prior customer service or technical support experience preferred (0-2 years), but not required.
  • Experience with support desk software (Zendesk preferred).
  • Finalsite is a global company and to enable strong collaboration, we have established common core working hours. Candidates should be comfortable working from 11:00-20:00 CEST, with core working hours being 16:00-18:00 CEST
Responsibilities

VISIONTO BUILD INNOVATIVE SOLUTIONS THAT ELEVATE SCHOOL ENGAGEMENT.SUMMARY OF THE ROLE

The Client Support Specialist serves an essential role, meeting the front-line needs of clients through ticketing, phone and chat channels. Client Support Specialists work to educate, empower, troubleshoot issues, and implement solutions for clients. The Client Support Specialist serves as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed.

ESSENTIAL FUNCTIONS:

  • Support clients via ticketing, phone, chat and social media channels in a timely manner
  • Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
  • Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
  • Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
  • Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
  • Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
Client Support Specialist - Poland at Finalsite
Poland, Indiana, USA - Full Time
Skills Needed
Content Management Systems, Management System, Data Privacy, Training, Security, B2, School Districts, Accessibility, Weebly, Communications, Data Integration, Squarespace, Wordpress, Zendesk, Marketing Consulting, Wix, Customer Service, Joomla
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Data Analytics Engineer - Poland at Finalsite
Poland, Indiana, USA - Full Time
Skills Needed
Azure, Information Science, Looker, Tableau, Computer Science, Transformation, Economics, Sql, Apache Spark, Devops, Data Manipulation, Analytics, Python, Mathematics, Finance, Power Bi
Specialization
Mathematics economics finance computer science information science or related field
Qualification
Graduate
Cloud Solution Architect for AI Business Processes at Microsoft
Poland, ON, Canada - Full Time
Skills Needed
Customer Facing Roles, Technology Solutions, Field Service, Information Technology, Computer Science, Dynamics, Practice Development, Architecture, Liberal Arts, Technical Project Delivery, Customer Service
Specialization
Cloud/infrastructure technologies it consulting/support systems administration network operations software development/support technology solutions practice development architecture and/or consulting
Qualification
Graduate
Senior LLMOps Engineer- AI Enabler Team at CAST AI
Poland, Maine, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
LLM
Experience Required
Minimum 5 year(s)
Senior Systems Administrator (Commercial Solutions for Classified) at CACI
Poland, Maine, USA - Full Time
Skills Needed
Defense
Qualification
Graduate
Cybersecurity Analyst SME at CACI
Poland, Maine, USA - Full Time
Skills Needed
Risk Management Framework, Defense, Authorization, Cae, Gslc, Incident Response, Log Management, Cissp, Cisa, Sca, Rmf, Adherence, Vulnerability, Artifacts, Analytical Skills, Reporting
Specialization
CISM
Qualification
Graduate
Experience Required
Minimum 13 year(s)
Senior System Administrator at CACI
Poland, Maine, USA - Full Time
Skills Needed
Software, Foundation, Vmware, Vbscript, Disaster Recovery, Vendors, Automation, Operations, Itil, Defense, Network Administration, Adoption, Batch Files, Optimization Techniques, File Servers
Qualification
Graduate
Cloud & AI GTM Manager at Microsoft
Poland, ON, Canada - Full Time
Skills Needed
Computer Science, Sales Enablement, Business Planning, Azure, Marketing Strategy, Demand Generation
Specialization
Business computer science or related field or equivalent experience
Qualification
Graduate
Junior Project Manager (Construction) at Blue Projects
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
English, Readiness, Industrial Sector
Qualification
Graduate
Insurance Operations Data Analyst (Graduate Program) at Marsh McLennan
00-807 Warszawa, , Poland - Full Time
Skills Needed
Interpersonal Skills, Professional Manner, External Clients
Qualification
Graduate
Junior Account Development Representative at Team Internet
Kraków, małopolskie, Poland - Full Time
Skills Needed
Teams, Customer Service, Hubspot, Slack, Whatsapp, It
Qualification
Graduate
DevOps Engineer at Mondelz International
Warszawa, mazowieckie, Poland - Full Time
Skills Needed
Continuous Improvement, Github, Pipelines, Jenkins, Performance Tuning, Bamboo, Key Metrics, Color, Technology, Consideration, Oreo, Software, Computer Science, Teams, Packaging, Security, Candy, Chocolate, Continuous Integration
Specialization
Computer science business a related discipline or equivalent work experience
Qualification
Graduate
Senior Performance Engineer at Backbase
Kraków, małopolskie, Poland - Full Time
Skills Needed
Performance Tuning, Distributed Systems, Performance Engineering, Financial Systems, Performance Testing, Jmeter, Spring Framework, Analytical Skills, Metrics, Java, Microservices, Performance Metrics, Docker
Qualification
Graduate
Experience Required
Minimum 5 year(s)
HRIS Project Manager at Bluesoft
zdalnie, , Poland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Customer Journey & Marketing Automation Strategist at Ingersoll Rand
00-844 Warszawa, , Poland - Full Time
Skills Needed
English, Communication Skills, Analytical Skills
Specialization
Marketing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Backend Developer with Scala at Inuits
Kraków, małopolskie, Poland - Full Time
Skills Needed
It, Nuts, Java, Squash, Scala
Qualification
Graduate
Senior Android HMI/Kotlin Developer at Luxoft
zdalnie, , Poland - Full Time
Skills Needed
Telephony, Binders, Junit, Android Studio, Design Patterns, Sdk, Mockito, Android, System Applications, Java, Gradle
Qualification
Graduate
Digital Marketing Trainee (English Native) - Poland at SmartBuyGlasses
zdalnie, , Poland - Full Time
Skills Needed
Social Media, Writing, Digital Marketing, Management Skills, Technology, Blogging
Qualification
Graduate
Administrator, Regulatory Support - EMEA at Herbalife
30-644 Kraków, , Poland - Full Time
Skills Needed
Biology, Spreadsheets, Nutrition, Word Processing, Communication Skills, Chemistry, Email, Food Science, English
Specialization
Nutrition biology chemistry food science project/product management administration or related field preferred
Qualification
Graduate
Director, Software Quality - Poland at Finalsite
30-003 Kraków, , Poland - Full Time
Skills Needed
Metrics, Team Culture, Product Engineering, Software Quality Assurance, Automation
Qualification
Graduate