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Team Lead, Customer Success at Novisto
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Success Management, Team Leadership, Account Management, Enterprise Relationship Management, Renewal Forecasting, Stakeholder Management, Executive Communication, Customer Lifecycle Management, Coaching And Mentoring, Risk Mitigation, Playbook Execution, Esg Data Management
Specialization
Requires 4+ years of experience in B2B SaaS Customer Success or Account Management with a track record of owning renewals and expansion. Experience in coaching or mentoring CSMs and a passion for the ESG space is preferred.
Experience Required
Minimum 5 year(s)
Analyste en sécurité opérationnelle intermédiaire at Solution SFT
Montreal, Quebec, Canada - Full Time
Skills Needed
Operational Security Analysis, Cyberattack Analysis, Vulnerability Scanning, Intrusion Detection Systems, Penetration Testing, Siem Exploitation, Network Analysis, Cloud Security, Scripting, Risk Analysis, Threat Modeling, Itil, Incident Management, Mcafee Epo, Log Analysis, Information Security Consulting
Specialization
Requires a bachelor's degree in computer science or a related field with at least 8 years of IT experience, including 5 years in operational security. Specific expertise is needed in SIEM, Cloud security, network analysis, and the use of vulnerability scanners and penetration testing tools.
Experience Required
Minimum 10 year(s)
Solutions Architecture Advisor at Alithya
Boucherville, Quebec, Canada - Full Time
Skills Needed
Solutions Architecture, Cloud Migration, Devops Architecture, Aws, Azure, C4 Modeling, Archimate, Java, .Net, Kafka, Rabbitmq, Ibm Mq, Crm Implementation, Erp Implementation, Stakeholder Management, Leadership
Specialization
Requires a Bachelor's degree in Computer Science, AWS or Azure certification, and at least 10 years of IT experience. Proficiency in architecture modeling, specific programming languages, and event management tools is essential.
Experience Required
Minimum 10 year(s)
Infirmier(ère) auxiliaire - Médecine-Chirurgie -Gaspésie at Solution SFT
Gaspé, Quebec, Canada - Full Time
Skills Needed
Medical Surgical Nursing, Patient Care, Medical Record Management, Administrative Tasks, Cpr Certification, Patient Admission And Discharge
Specialization
Candidates must have at least 2 years of experience in medical-surgery and be a member in good standing with the OIIAQ. A valid driver's license, current CPR certification, and the required diploma are mandatory.
Experience Required
Minimum 2 year(s)
Advisor, Investment and Financing at Desjardins
Sainte-Thérèse, Quebec, Canada - Full Time
Skills Needed
Investment Planning, Financial Financing, Customer Service, Relationship Management, Insurance Products, Financial Strategy, Market Trend Analysis, Client Satisfaction Assessment
Specialization
The position is open to candidates regardless of their formal training or career path, as the company provides necessary training through its institute. Applicants should be motivated to work in the financial sector and possess a client-centric approach.
Expert en impression grand format at Staples Inc.
Laval, Quebec, Canada - Full Time
Skills Needed
Large Format Printing, Print Production, Technical Expertise In Printing
Specialization
The candidate must possess expertise in large format printing techniques. Specific educational or years of experience requirements are not detailed, but technical proficiency is expected.
Experience Required
Minimum 2 year(s)
Marchandiseur commerce de détail at SPAR Canada
Saint-Bruno-de-Montarville, Quebec, Canada - Full Time
Skills Needed
Merchandising, Planogram Implementation, Inventory Management, Data Collection, Retail Auditing, Relationship Management, Autonomous Work, Attention To Detail
Specialization
Candidates must have a reliable means of transportation and a smartphone. A positive attitude, ability to work independently, and strong attention to detail are required.
Gérant du rayon de la charcuterie at walmart
Magog, Quebec, Canada - Full Time
Skills Needed
Team Leadership, Inventory Management, Customer Service, Merchandising, Staff Training, Recruitment, Production Planning, Stock Rotation, Pricing, Reporting
Specialization
Candidates must be at least 16 years of age. No specific educational or professional certifications are listed as minimum requirements.
Experience Required
Minimum 2 year(s)
Accounting Analyst, Reconciliations (Temporary, 1 year) at Circle K Stores Inc
Laval, Quebec, Canada - Full Time
Skills Needed
Excel, Analytical Skills, Priority Management, Interpersonal Skills, Customer Service, Pdi Software, Reconnet, Bilingualism, General Ledger Reconciliation, Financial Reporting
Specialization
A Bachelor's degree in Accounting and at least one year of relevant experience are required. Candidates must be bilingual in French and English and possess strong Excel and analytical skills.
Préposé au traitement des commandes OMNI at walmart
Val-d'Or, Quebec, Canada - Full Time
Skills Needed
Order Picking, Packing, Inventory Management, Customer Service, Food Hygiene, Safety Compliance, Material Handling Equipment, Quality Control, Attention To Detail, Time Management
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Longueuil, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Retail Sales, Conflict Resolution, Safety Compliance, Zoning
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience qualifications are listed as minimum requirements.
(CAN) Associé en marchandises générales at walmart
Sherbrooke, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Salesfloor Maintenance, Conflict Resolution, Safety Compliance, Product Promotion
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Sherbrooke, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Salesfloor Maintenance, Conflict Resolution, Safety Compliance
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Retail Sales, Conflict Resolution, Safety Compliance, Zoning
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Salaberry-de-Valleyfield, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Sales, Conflict Resolution, Safety Compliance, Retail Operations
Specialization
Candidates must be 16 years of age or older. No specific educational or professional experience requirements are listed.
Directeur.trice de compte stratégie de connexion at Humanise
Montreal, Quebec, Canada - Full Time
Skills Needed
Media Strategy, Client Leadership, Multi Channel Planning, Executive Presentations, Data Analysis, Budget Management, Bilingualism (French And English), Strategic Governance, Team Mentoring, Innovation Frameworks, Market Insights, Kpi Analysis, Relationship Management, Negotiation, Conceptual Thinking, Emotional Intelligence
Specialization
Requires 8-9+ years of experience in media planning and strategy, ideally within an agency setting for large accounts. Candidates must be perfectly bilingual in French and English and possess a hybrid profile of high-level account management and hands-on strategic execution.
Experience Required
Minimum 5 year(s)
Rédacteur technique - Domaine automobile at PMG Technologies Inc.
Blainville, Quebec, Canada - Full Time
Skills Needed
Technical Writing, Translation, Report Design, Ms Word Macros, Ms Excel Macros, Ms Office Suite, Bilingualism (English/French), Communication Skills, Project Management, Multidisciplinary Collaboration, Photoshop, Video Editing
Specialization
Candidates need a diploma in secretarial studies, writing, or translation with over 2 years of technical writing experience. Proficiency in MS Office and bilingualism in English and French are required.
Experience Required
Minimum 2 year(s)
Commis Service temps partiel soir at Loblaw Companies Limited
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Inventory Management, Attention To Detail, Teamwork, Time Management, Communication Skills, Physical Stamina
Specialization
No previous experience is required as training is provided. Candidates must be flexible to work various shifts and be physically able to move up to 50lbs.
Contact Cetner Solutions Integrator (Five9) / Intégrateur de solutions pour at CallTower, Inc.
Montreal, Quebec, Canada - Full Time
Skills Needed
Five9 Contact Center, Ccaas Implementation, Cloud Services, Iva Development, Rest Apis, C#, Html, Javascript, Omni Channel Experience, Sip Trunking, Ai Application Build, Technical Advisory, Customer Relationship Management, Project Management, Technical Documentation, User Training
Specialization
Requires a university degree and at least 5 years of contact center experience, with 3 years specifically in CCaaS deployment. Proficiency in Five9, cloud services (Azure, AWS, GCP), and programming languages like C# or Javascript is essential.
Experience Required
Minimum 5 year(s)
Préposé au traitement des commandes OMNI at walmart
Gatineau, Quebec, Canada - Full Time
Skills Needed
Order Picking, Packing, Customer Service, Food Hygiene, Inventory Management, Quality Control, Material Handling Equipment, Documentation, Time Management, Safety Compliance
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience qualifications are listed as minimum requirements.
Team Lead, Customer Success at Novisto
Montreal, Quebec, Canada -
Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Success Management, Team Leadership, Account Management, Enterprise Relationship Management, Renewal Forecasting, Stakeholder Management, Executive Communication, Customer Lifecycle Management, Coaching and Mentoring, Risk Mitigation, Playbook Execution, ESG Data Management

Industry

Software Development

Description
Novisto is looking for a Team Lead, Customer Success to help our customers get real, lasting value from our ESG data management platform. This is a player-coach role: you will lead and develop a small team of Customer Success Managers while keeping your own portfolio of enterprise relationships. You set the standard for what great customer success looks like, then help others reach it. If you love the craft of customer success and find as much energy in growing a team as in growing an account, this role is built for you. You will work closely with Customer Success leadership and partner across Sales, Product, Support, and RevOps to make sure our customers succeed and our team keeps getting stronger. Your Responsibilities Will Include: Lead and Coach Your Team: Serve as the direct people leader for a small team of CSMs. Run weekly 1:1s centered on account strategy, customer outcomes, and skill development, and support onboarding, ramp, and ongoing enablement. Provide honest, constructive feedback and foster a culture of accountability and collaboration. Own Your Customer Portfolio: Carry your own book of enterprise accounts and own the full customer lifecycle, from adoption and value realization through renewal readiness and expansion. Set the example for best-in-class customer engagement that the rest of the team can model. Champion Execution and Escalations: Act as the point of escalation for customer risks and issues. Step in on complex or high-risk accounts alongside your CSMs, and partner cross-functionally to resolve challenges quickly and keep customers on track. Reinforce CS Process and Operations: Operationalize the customer success motions defined by CS leadership, including playbooks, renewal forecasting, and engagement standards. Spot gaps and improvement opportunities, and bring practical feedback back to leadership. Support forecasting and risk visibility across the region. Partner with Leadership: Act as a trusted extension of CS leadership, sharing insight on team performance and capacity, regional trends, customer feedback, and churn signals. Contribute to broader customer success strategy and mentor peers across the team. What We Are Looking For: 4+ years of experience in Customer Success or Account Management, ideally in B2B SaaS serving enterprise customers Experience coaching, mentoring, or leading CSMs, whether formally or as a senior peer A strong track record owning renewals, retention, and expansion across a book of business Excellent executive communication and stakeholder management skills, with the ability to navigate complex enterprise organizations Comfort with customer success tooling, renewal forecasting, and consistent playbook execution The ability to balance individual customer ownership with the responsibility of developing a team A structured, proactive, and customer-first approach to your work Passion for the ESG and sustainability space (preferred) Startup or high-growth SaaS experience (preferred) What We Offer: Join a well-financed, high-growth company shaping the future of ESG data management Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures Generous health benefits (100% insurance coverage and access to Dialogue’s telemedicine app) Flexible schedules and the opportunity to work remotely 4 weeks of vacation Stock option plan A beautiful office in Old Montreal for those who prefer to work on-site, close to downtown and steps from a metro station

How To Apply:

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Responsibilities
Lead and coach a team of Customer Success Managers while managing a personal portfolio of enterprise accounts. Drive customer value realization, handle escalations, and operationalize CS processes to ensure retention and expansion.
Team Lead, Customer Success at Novisto
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Success Management, Team Leadership, Account Management, Enterprise Relationship Management, Renewal Forecasting, Stakeholder Management, Executive Communication, Customer Lifecycle Management, Coaching And Mentoring, Risk Mitigation, Playbook Execution, Esg Data Management
Specialization
Requires 4+ years of experience in B2B SaaS Customer Success or Account Management with a track record of owning renewals and expansion. Experience in coaching or mentoring CSMs and a passion for the ESG space is preferred.
Experience Required
Minimum 5 year(s)
Analyste en sécurité opérationnelle intermédiaire at Solution SFT
Montreal, Quebec, Canada - Full Time
Skills Needed
Operational Security Analysis, Cyberattack Analysis, Vulnerability Scanning, Intrusion Detection Systems, Penetration Testing, Siem Exploitation, Network Analysis, Cloud Security, Scripting, Risk Analysis, Threat Modeling, Itil, Incident Management, Mcafee Epo, Log Analysis, Information Security Consulting
Specialization
Requires a bachelor's degree in computer science or a related field with at least 8 years of IT experience, including 5 years in operational security. Specific expertise is needed in SIEM, Cloud security, network analysis, and the use of vulnerability scanners and penetration testing tools.
Experience Required
Minimum 10 year(s)
Solutions Architecture Advisor at Alithya
Boucherville, Quebec, Canada - Full Time
Skills Needed
Solutions Architecture, Cloud Migration, Devops Architecture, Aws, Azure, C4 Modeling, Archimate, Java, .Net, Kafka, Rabbitmq, Ibm Mq, Crm Implementation, Erp Implementation, Stakeholder Management, Leadership
Specialization
Requires a Bachelor's degree in Computer Science, AWS or Azure certification, and at least 10 years of IT experience. Proficiency in architecture modeling, specific programming languages, and event management tools is essential.
Experience Required
Minimum 10 year(s)
Infirmier(ère) auxiliaire - Médecine-Chirurgie -Gaspésie at Solution SFT
Gaspé, Quebec, Canada - Full Time
Skills Needed
Medical Surgical Nursing, Patient Care, Medical Record Management, Administrative Tasks, Cpr Certification, Patient Admission And Discharge
Specialization
Candidates must have at least 2 years of experience in medical-surgery and be a member in good standing with the OIIAQ. A valid driver's license, current CPR certification, and the required diploma are mandatory.
Experience Required
Minimum 2 year(s)
Advisor, Investment and Financing at Desjardins
Sainte-Thérèse, Quebec, Canada - Full Time
Skills Needed
Investment Planning, Financial Financing, Customer Service, Relationship Management, Insurance Products, Financial Strategy, Market Trend Analysis, Client Satisfaction Assessment
Specialization
The position is open to candidates regardless of their formal training or career path, as the company provides necessary training through its institute. Applicants should be motivated to work in the financial sector and possess a client-centric approach.
Expert en impression grand format at Staples Inc.
Laval, Quebec, Canada - Full Time
Skills Needed
Large Format Printing, Print Production, Technical Expertise In Printing
Specialization
The candidate must possess expertise in large format printing techniques. Specific educational or years of experience requirements are not detailed, but technical proficiency is expected.
Experience Required
Minimum 2 year(s)
Marchandiseur commerce de détail at SPAR Canada
Saint-Bruno-de-Montarville, Quebec, Canada - Full Time
Skills Needed
Merchandising, Planogram Implementation, Inventory Management, Data Collection, Retail Auditing, Relationship Management, Autonomous Work, Attention To Detail
Specialization
Candidates must have a reliable means of transportation and a smartphone. A positive attitude, ability to work independently, and strong attention to detail are required.
Gérant du rayon de la charcuterie at walmart
Magog, Quebec, Canada - Full Time
Skills Needed
Team Leadership, Inventory Management, Customer Service, Merchandising, Staff Training, Recruitment, Production Planning, Stock Rotation, Pricing, Reporting
Specialization
Candidates must be at least 16 years of age. No specific educational or professional certifications are listed as minimum requirements.
Experience Required
Minimum 2 year(s)
Accounting Analyst, Reconciliations (Temporary, 1 year) at Circle K Stores Inc
Laval, Quebec, Canada - Full Time
Skills Needed
Excel, Analytical Skills, Priority Management, Interpersonal Skills, Customer Service, Pdi Software, Reconnet, Bilingualism, General Ledger Reconciliation, Financial Reporting
Specialization
A Bachelor's degree in Accounting and at least one year of relevant experience are required. Candidates must be bilingual in French and English and possess strong Excel and analytical skills.
Préposé au traitement des commandes OMNI at walmart
Val-d'Or, Quebec, Canada - Full Time
Skills Needed
Order Picking, Packing, Inventory Management, Customer Service, Food Hygiene, Safety Compliance, Material Handling Equipment, Quality Control, Attention To Detail, Time Management
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Longueuil, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Retail Sales, Conflict Resolution, Safety Compliance, Zoning
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience qualifications are listed as minimum requirements.
(CAN) Associé en marchandises générales at walmart
Sherbrooke, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Salesfloor Maintenance, Conflict Resolution, Safety Compliance, Product Promotion
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Sherbrooke, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Salesfloor Maintenance, Conflict Resolution, Safety Compliance
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Retail Sales, Conflict Resolution, Safety Compliance, Zoning
Specialization
Applicants must be 16 years of age or older. No specific educational or professional experience requirements are listed.
(CAN) Associé en marchandises générales at walmart
Salaberry-de-Valleyfield, Quebec, Canada - Full Time
Skills Needed
Customer Service, Merchandising, Stocking, Inventory Management, Sales, Conflict Resolution, Safety Compliance, Retail Operations
Specialization
Candidates must be 16 years of age or older. No specific educational or professional experience requirements are listed.
Directeur.trice de compte stratégie de connexion at Humanise
Montreal, Quebec, Canada - Full Time
Skills Needed
Media Strategy, Client Leadership, Multi Channel Planning, Executive Presentations, Data Analysis, Budget Management, Bilingualism (French And English), Strategic Governance, Team Mentoring, Innovation Frameworks, Market Insights, Kpi Analysis, Relationship Management, Negotiation, Conceptual Thinking, Emotional Intelligence
Specialization
Requires 8-9+ years of experience in media planning and strategy, ideally within an agency setting for large accounts. Candidates must be perfectly bilingual in French and English and possess a hybrid profile of high-level account management and hands-on strategic execution.
Experience Required
Minimum 5 year(s)
Rédacteur technique - Domaine automobile at PMG Technologies Inc.
Blainville, Quebec, Canada - Full Time
Skills Needed
Technical Writing, Translation, Report Design, Ms Word Macros, Ms Excel Macros, Ms Office Suite, Bilingualism (English/French), Communication Skills, Project Management, Multidisciplinary Collaboration, Photoshop, Video Editing
Specialization
Candidates need a diploma in secretarial studies, writing, or translation with over 2 years of technical writing experience. Proficiency in MS Office and bilingualism in English and French are required.
Experience Required
Minimum 2 year(s)
Commis Service temps partiel soir at Loblaw Companies Limited
Montreal, Quebec, Canada - Full Time
Skills Needed
Customer Service, Inventory Management, Attention To Detail, Teamwork, Time Management, Communication Skills, Physical Stamina
Specialization
No previous experience is required as training is provided. Candidates must be flexible to work various shifts and be physically able to move up to 50lbs.
Contact Cetner Solutions Integrator (Five9) / Intégrateur de solutions pour at CallTower, Inc.
Montreal, Quebec, Canada - Full Time
Skills Needed
Five9 Contact Center, Ccaas Implementation, Cloud Services, Iva Development, Rest Apis, C#, Html, Javascript, Omni Channel Experience, Sip Trunking, Ai Application Build, Technical Advisory, Customer Relationship Management, Project Management, Technical Documentation, User Training
Specialization
Requires a university degree and at least 5 years of contact center experience, with 3 years specifically in CCaaS deployment. Proficiency in Five9, cloud services (Azure, AWS, GCP), and programming languages like C# or Javascript is essential.
Experience Required
Minimum 5 year(s)
Préposé au traitement des commandes OMNI at walmart
Gatineau, Quebec, Canada - Full Time
Skills Needed
Order Picking, Packing, Customer Service, Food Hygiene, Inventory Management, Quality Control, Material Handling Equipment, Documentation, Time Management, Safety Compliance
Specialization
Candidates must be at least 16 years of age. No specific educational or professional experience qualifications are listed as minimum requirements.