JOB OVERVIEW:

The Utility Specialist responsibility is to track and turn over all new development and takeover associations utility invoices to FirstService Residential’s platforms.
Compensation: $23-25/hr

SKILLS & QUALIFICATIONS:

• Genuine willingness to help drive client retention through their work
• Knowledge of community association management
• Exhibit professionalism, professional attire and demeanor at all times
• Possesses a recognized positive internal brand
• Demonstrates effective communication skills consisting of oral, written and listening skills
• Demonstrates problem-solving abilities
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Access
• Demonstrates organizational skills and time management abilities which working in a fast-paced, multitasking environment
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier
• Proficient in English, both verbally and in written form
• Good general math skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

EDUCATION & EXPERIENCE:

• Prior experience in an administrative capacity (administrative assistant or similar position) required.
• Prior Accounts Payable experience desired not required
• Prior utility turnover experience desired not required

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
• Valid California Driver’s License and State mandated vehicle insurance, and registration.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

YOUR RESPONSIBILITIES:

• Manage A/P SharePoint Workflow and Utility Turnover Email Inbox by handling requests/inquiries in a timely manner (Turnovers/Takeovers same day) with requests received after 12 pm being processed by the next business day. Constant communication and follow-up with internal and external clients with respect to status of turnover from start to finish.
• All utility invoices obtained from previous management companies or from developers are to be updated with the correct association name, c/o FirstService Residential, mailing address and added to auto pay, so that future invoices are mailed directly to AVID (AP Portal)
• Should a utility shutoff arise, it is given priority and develop controls in place in order to avoid potential shutoffs in the future along with keeping up on utility email and phone correspondence.
• Working with internal and external clients to obtain the proper documentation/forms and information needed to complete the turnover.
• Client Assistance: Assist and communicate to both internal and external clients with questions or problems associated with utility companies, including waste accounts. Must have a working knowledge in the utilization of system tools and various research techniques to assist the client.
• Responsible to maintain files to ensure that all information is correct and current.
• Follows quality system procedures.
• Participate in special projects as needed, such as submitting property tax invoices.
• Retain expert knowledge of FirstService Residential’ s internal software systems (e.g. Connect, FirstSource, AP Workflow, CamAcct, Jenark).
• Manage the upload of information into the AP Workflow and other internal software systems for newly launched communities.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.
• Valid California Driver’s License and State mandated vehicle insurance, and registration