TOP SKILLS/QUALIFICATIONS:

Being able to work in a Fast paced environment (50-75 tickets a week)
User communication
Prioritizing workload
Education Requirement: high school diploma at least. Associates preferred, or relevant work history
Overview
As a Desktop Support Specialist, you’ll coordinate, diagnose, and troubleshoot requests for assistance at * sites and remote users in the US and Canada. You will work onsite every day in the Guidepost walkup support area and the IT site support area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. Outstanding critical thinking skills required to navigate requests which may not be clear. Must possess excellent communication skills.
Responsibilities
Use ITSM ticketing system (Service Now) to document all work performed
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear and move within the site
Possibly assist with replacing monitors and other hardware
Understand basic network troubleshooting of wifi and other connectivity issues
Qualifications
3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)
Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,
Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.
Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
Tech Savvy – Ability and passion for learning new technology and tools
Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can.
Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication
Ability to consistently set customer expectations and then meet or exceed those expectations.
Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms

TOP SKILLS/QUALIFICATIONS:

Being able to work in a Fast paced environment (50-75 tickets a week)
User communication
Prioritizing workload
Education Requirement: high school diploma at least. Associates preferred, or relevant work history
Overview
As a Desktop Support Specialist, you’ll coordinate, diagnose, and troubleshoot requests for assistance at * sites and remote users in the US and Canada. You will work onsite every day in the Guidepost walkup support area and the IT site support area. You will provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. Outstanding critical thinking skills required to navigate requests which may not be clear. Must possess excellent communication skills.
Responsibilities
Use ITSM ticketing system (Service Now) to document all work performed
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear and move within the site
Possibly assist with replacing monitors and other hardware
Understand basic network troubleshooting of wifi and other connectivity issues
Qualifications
3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)
Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,
Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.
Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
Tech Savvy – Ability and passion for learning new technology and tools
Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can.
Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication
Ability to consistently set customer expectations and then meet or exceed those expectations.
Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms
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Please refer the Job description for details