Company Description
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
Shape your own career
Grow in a supportive environment
Connect with a community of experts
Make an impact
View Home - PartnerRe Experience e-book to find out more about what it’s like to work at PartnerRe.

COMPENSATION:

Salary Range: $85,500 - $104,500
Bonus: 10% Target
Job Description

QUALIFICATIONS:

Computer Skills

• Must be proficient in Microsoft programs including but not limited to Excel, Outlook and Word. Must be able to learn other software programs required by the department.

Required Qualifications

• Associate or bachelor’s degree in business, or related field preferred
• 2+ years of experience in administrative support roles, preferably in a healthcare or insurance setting
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Excellent written and verbal communication skills to interact professionally with internal teams, clients and vendors.
• Comfortable working in a fast-paced environment, supporting multiple team members
• Experience managing shared inboxes, tracking logs, and follow-up workflows
• Detail-oriented with strong data entry and documentation skills

Preferred (Nice to Have) Qualifications

• Familiarity with healthcare terminology, claims workflows, or billing processes
• Experience supporting clinical teams, case management, or provider networks
• Prior exposure to reinsurance, stop-loss, or healthcare payer operations
• Prior experience working with transplant vendors
• Experience working with healthcare documentation systems (e.g., ShareFile, or similar tools)
• Prior exposure to reinsurance, stop-loss, or healthcare payer operations
• Knowledge of medical billing codes (ICD-10, CPT, HCPCS, DRGs)

ABOUT THE ROLE:

The Clinical Support Coordinator plays a vital role in supporting the day-to-day operations of the PULSE Clinical Consulting Team. This position is responsible for managing referral workflows, triaging the team inbox, responding to client and network inquiries, and ensuring accurate documentation across systems. The role also involves conducting an initial review of high-cost claim notifications and other case alerts to help prioritize and route cases for clinical consultant follow-up. As a key support resource, this position helps streamline processes, enabling the clinical consultants to focus on delivering strategic clinical insights and cost containment solutions to clients and partners.

JOB DUTIES

The following reflects management’s definition of essential functions for this position but does not restrict the responsibilities that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Manage referral intake, inbox and triage clinical service requests.
• Collaborate with clinical consultants on special projects and client engagement
• Maintain clinical team referral tracking logs
• Assist team with gathering documentation, medical records, and/or background information for complex case reviews
• Review and format various reports to identify potential ongoing risk.
• Participate in meetings, as needed, to address client questions and support clinical service delivery
• Coordinate with vendor network partners to facilitate referral placements, ensuring timely communication and alignment with client needs and service timelines
• Communicate with vendor partners to facilitate case updates, ensure service timelines are met and document outcomes in internal documentation systems.
• Assist with special projects, data gathering, and ad-hoc reporting requests
• Organize and maintain team resource libraries, SOPs, templates, and reference materials.
• Ability to consistently meet deadlines
• Act and respond with a sense of urgency
• Perform other duties as assigned to support the clinical team’s success

Qualifications