Full job description

Guest Service Associate - Duties and Responsibilities

The Guest Service Associate is responsible for delivering exceptional customer service to enhance the guest experience. Key responsibilities include:

• Welcoming Guests: Greet guests upon arrival, assist with check-in/check-out, and provide a friendly atmosphere.
• Customer Support: Address inquiries, requests, and complaints promptly, offering information about hotel amenities and local attractions.
• Reservations Management: Manage reservations, including bookings, modifications, and cancellations.
• Communication: Collaborate with other departments to coordinate guest services and relay important messages.
• Problem Resolution: Handle guest issues with professionalism and follow up to ensure satisfaction.
• Billing: Process payments accurately and maintain financial records securely.
• Safety Protocols: Ensure guest safety and familiarize them with emergency procedures.
• Team Collaboration: Work with housekeeping and maintenance to provide seamless service.
• Additional Duties: Perform other tasks as assigned to support hotel operations and guest satisfaction.

Job Type: Full-time

Pay: AED2,000.00 - AED2,200.00 per month

Experience:

• Hotel: 2 years (Required)
• Work Location: In person