Job Description:

We are seeking a proactive and detail-oriented ICT/IoT Support Executive to manage a diverse portfolio of ICT-related tasks, IoT deployments and business applications. This role is ideal for someone who thrives in both field operations and system support, offering technical expertise and user assistance across multiple domains.

🔧 Key Responsibilities:

📡 IoT Operations

• Conduct site surveys for IoT device planning.
• Install and configure IoT sensors and gateways.
• Deploy and test Proof of Concept (PoC) environments.
• Monitor connected devices for performance and connectivity.
• Perform regular firmware updates and maintenance.

🖥️ Application Support

• Provide L1/L2 support to end-users for business applications.
• Coordinate with vendors for escalated support and troubleshooting.
• Create and reset accounts for HRMS and Farnek Buddy platforms.

Requirements:

Education & Experience:

• Diploma or Degree in IT, Computer Science, or Electronics.
• 2 - 4 years of experience in technical support, ICT systems, or application administration.

Technical Skills:

• Knowledge of IoT protocols and sensor-based deployments.
• Experience in business applications and user access management.
• Basic networking and Windows/Server administration skills.

Soft Skills:

• Strong communication and documentation abilities.
• Proactive problem-solving mindset.
• Willingness to work in the field and outside standard hours if needed.
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