Position Overview:
Nasdaq in London is seeking a highly skilled CIT System Operations Senior Analyst to join our team. This role requires a comprehensive understanding of various IT systems and the ability to provide exceptional support to our users. The CIT systems operations professional will be responsible for troubleshooting and managing IT systems, ensuring seamless operations and support for our team.

Key Responsibilities:

• Administer and troubleshoot Microsoft Office 365, ensuring optimal functionality for users.
• Manage Active Directory users, computers, and groups for seamless remote management.
• Provide support for VPN connectivity, assisting users with setup and troubleshooting.
• Understand the fundamentals of Citrix and VDIs to support remote desktop environments.
• Possess basic network and domain knowledge to address connectivity and access issues.
• Utilize Mobile Device Management tools such as JAMF and Intune to manage and secure mobile devices.
• Support two-factor authentication systems, including Okta, RSA, and NetIQ, to enhance security protocols.
• Provide exceptional support to users, addressing their needs and concerns in a timely and empathetic manner.

Required Skills:

• Excellent verbal and written communication skills in English.
• Ability to multitask and manage various support tasks simultaneously.
• Strong service-minded approach, with a focus on delivering quality work.
• Capable of handling communication effectively via in-person, phone, and chat.
• Excellent problem-solving skills and the ability to think critically.
• Collaborating with others and being a team player is a key requirement.
• Sharing ideas, knowledge, and expertise.
• Updating knowledge articles.

What We Offer:
Nasdaq UK offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 25 days of annual vacation (plus 1 additional flex day every two months), pension plan, health and dental insurance, career development programs, and more. We advocate flexible ways of working and have a hybrid remote/in-office setting with 3-4 days per week in the office.
Our London Office:
Our London office is located in Bishopsgate and is easily accessed via multiple public transport options. The building offers a member’s gym, bike park, food stalls, and proximity to a variety of restaurants, shops, and markets.
How to :
If you think you would thrive in this role, then we would love to hear from you! This is a full-time position in our London office. Please submit your application in English as soon as possible, as we are interviewing on a rolling basis.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• Administer and troubleshoot Microsoft Office 365, ensuring optimal functionality for users.
• Manage Active Directory users, computers, and groups for seamless remote management.
• Provide support for VPN connectivity, assisting users with setup and troubleshooting.
• Understand the fundamentals of Citrix and VDIs to support remote desktop environments.
• Possess basic network and domain knowledge to address connectivity and access issues.
• Utilize Mobile Device Management tools such as JAMF and Intune to manage and secure mobile devices.
• Support two-factor authentication systems, including Okta, RSA, and NetIQ, to enhance security protocols.
• Provide exceptional support to users, addressing their needs and concerns in a timely and empathetic manner