0064281 - ServiceNow Developer

at  University of Melbourne

0064281 - SERVICENOW DEVELOPER

Position Number: 0064281
Location: Parkville
Role type: Full-time/Continuing
Department: Business Services

Salary: UOM 7 – $106,432 – $115,211 p.a. plus 17% super

• Design, develop, and maintain ServiceNow applications and platform extensions, ensuring seamless support for all ServiceNow-based services at the University of Melbourne.
• Work on a strategic enterprise service management platform within a collaborative Scrum team, contributing to innovative solutions in a prestigious academic institution.
• Brilliant benefits and a flexible hybrid work environment!

WHO WE ARE LOOKING FOR

We’re looking for people who will effectively work closely with the Scrum team, the ServiceNow Solutions group, and wider University teams to plan, architect, design, and develop complex applications on the ServiceNow platform.

ABOUT THE ROLE

Working under the guidance of the ServiceNow Technical Lead and as part of a Scrum team, this role involves estimating work effort, designing and developing ServiceNow applications, maintaining the platform, and supporting all ServiceNow applications, including custom extensions.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Managing assigned ServiceNow development and support tasks, including triage, analysis, service restoration, request fulfilment, defect resolution, and enhancements, in line with documented service level agreements.
• Overseeing ServiceNow upgrades, releases, patches, and hotfixes across production and non-production environments, following SDLC best practices to maintain controlled, auditable development and testing processes.
• Delivering platform and application monitoring, preventative maintenance, and continuous improvement initiatives to achieve high client satisfaction KPIs.

IF YOU FEEL THIS ROLE IS RIGHT FOR YOU, PLEASE APPLY WITH THE FOLLOWING DOCUMENTS:

• Resume
• Cover Letter outlining your interest and experience
  Please note that you are not required to respond to the selection criteria in the .
  Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
  If you have any particular questions regarding the job please follow the contact details listed on the .
  Advertised: 28 Jan 2025 12:05 AM AUS Eastern Daylight Time
  Applications close: 28 Feb 2025 11:55 PM AUS Eastern Daylight Time