01271774 Technical Support Specialist II (SEM) - Richardson, TX

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

• Working in compliance with legislation and IMS (required for all)
• Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
• Provide mentorship and feedback on diagnostic and test procedures required for support of systems
• Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
• Gives primarily input or develops solving documentation. Validates service sophisticated fixing documentation and software.
• Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operation