06 - Associate, IT Solutions

at  Celestica

SUMMARY

The IT Solution Assistant will collect, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. The incumbent will provide support on selected systems (for example SFC, ERP and local applications). Participate in IT projects.

DETAILED DESCRIPTION

Performs tasks such as, but not limited to, the following:

• Gather and document business requirements
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Participate in various IT projects as required

KNOWLEDGE/SKILLS/COMPETENCIES

• Customer service orientation
• Analytical, technical, troubleshooting and problem solving skills.
• Communication and documentation (including flow charting) skills.
• Knowledge of the business area to be supported and a good understanding of its associated business processes.
• Basic to good coding skills in specified programming languages.
• Good understanding of software development life cycle concepts and practices.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

TYPICAL EXPERIENCE

• Entry level to 1 year;Experience in similar roles

TYPICAL EDUCATION

• Bachelors Degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

NOTES

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

• Gather and document business requirements
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Participate in various IT projects as require