1 X Quality Assurance Expert- Claremont - WC

at  RENTOKIL

The following vacancy has arisen in the Technical Service Support Unit (Initial Technical Department).
Appointments will be made in line with Company Employment Equity and Workforce Profile.
Position will be based in Cape Town. Therefore candidates need to be willing to relocate.

KEY WORK OUTPUTS & ACCOUNTABILITIES:

Conduct planned and specific client visits (Quality Assurance checks)

• Monthly QA visits = 20

• Define the service standards that the company and the client expect by completing in field

  assessments with Supervisors, Branch Managers and CRCs

• Build relationship by re-exploring customers decisions to buy

• Compile a QA feedback and awareness report on all visits and ensure communication to management and supervisors for action
• Ensure that any corrective actions required from client visits are completed and confirmation given to customer within 48 hours
• Follow up on action plans submitted by branches reporting to management on implementation levels

Develop the capability of our Organisation and our Colleagues

• Facilitate the Initial Technical Induction Training to all new colleagues (Include issuing and marking of Quizzes and Assignments)
• Facilitate training for specialized technical skills following GAP analyses
• Facilitate Sales Training
• Create training tools for Initial training library
• Prepare Product Presentations when new products are introduced and facilitate presentation to all branches
• Assist when deemed necessary in any Environment, Health and Safety training is required in the division

• Ensure that any training needed in the region is documented, planned in collaboration with Branch Manager and Technical Department and that it is reviewed after training is completedMonitor training within branches (Include feedback to management)

Assist in Company Initiatives in delivering operational excellence

• H&S
• Monitoring of branches compliance to company procedures

(Include feedback report to management)

• TPA and Infield Coaching
• Monitoring of completion and compliance to Divisional expectation

(Include feedback report to management)

• Create brand awareness
• i.e. Organization & participation at GBCSA expo

(Include planning, designing & manning the Initial stand)

Assist in Company Initiatives in training and development

• i.e. assist in Route 1 Training Project Programme

Audits / Assessments

• Conduct Service and Health & Safety Audits when deemed necessary

Compile reports

• Monthly and quarterly QA and other reports as deemed necessary

Assist in aligning all branches to correct and standardize service levels

• Technical support in difficult or specialized Installations or Service processes
• Identify sale opportunities
• Identify area of weakness in our service delivery
• Comply with legislations & regulations

SKILLS AND COMPETENCIES

• Passion for excellence
• Interpersonal skills
• Well-developed leadership qualities
• Independent
• Self-disciplined / self-managed
• Display initiative / pro-active
• Highly energetic and goal orientated
• Have integrity / reliable
• Well-presented and articulate
• Highly developed communication skills (Written / Verbal / non-verbal)
• Highly developed organisation and planning skills
• High degree of attention to detail
• Good time management skills
• Ability to problem solve / solution driven
• Ability to identify customer needs
• Ability to inspire colleagues

QUALIFICATIONS & EXPERIENCE:

• Driver’s License
• Minimum 5 years’ experience in a Healthcare/Hygiene environment
• Fully Computer Literate (Word, Excel, Power point etc.)
• Experience in training is crucial
• Experience in presenting is crucial
• Experience in Client Relations is beneficial
• Understanding of the company service procedures and policies

Please refer the Job description for details