13139 - Case Manager

at  SUCCESS

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Settlement & Family Services
Program: Action Commitment Transformation (ACT)
Employment type: Permanent Full-Time (35 hours per week)
Reports To: Program Manager

JOB SUMMARY:

The ACT Case Manager (CM) works with highly vulnerable immigrant/refugee families/youth during the settlement process by providing a wraparound client-centred case management service. The CM is responsible for recruiting eligible families/youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance.

EDUCATION, TRAINING AND EXPERIENCE:

• Bachelor degree or Diploma in Social Work, Psychology, or related discipline
• Two (2) years of family/youth work experience and/or settlement work experience with vulnerable population is preferable
• Experience in group facilitation
• Demonstrates knowledge about local community resources for at-risk/vulnerable immigrant population
• Demonstrates experiences on conflict resolution, case management and basic counselling skills
• Demonstrates strong understanding on case planning and case management principles and techniques
• Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues
• Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area
• Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills

JOB SKILLS AND ABILITIES:

• Excellent verbal and written communication skills
• Additional language in Ukrainian, Dari, Pashto, Farsi, Amharic, Tigrinya, Somali, and/or Arabic is considered an asset
• A good team player with internal and external stakeholders
• Ability to deal effectively with people from diverse backgrounds
• Excellent program planning, time management and organizational skills
• Proficiency in the use of Microsoft Office Suite and basic internet skills
• Comfortable in performing home visit/outreach
• Multi-tasking and flexible

ADDITIONAL REQUIREMENTS:

• Criminal Record Check – Vulnerable Sector Check (submitted upon hiring)
• Flexible to work on evening, weekends and holidays
• Available to travel occasionally
• Available to attend to crisis intervention which may extend beyond the normal office hour occasionally

• Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families/youth
• Conducts comprehensive intake, eligibility and needs assessment
• Performs case management approach through setting action plan as well as the “wrap around” service plan with clients
• Offers continuous case monitoring and follow up
• Conducts home visits when necessary
• Provides settlement counselling and settlement assistance and support to clients
• Bridges clients to different services
• Liaises and works closely with community agencies and partnering agencies
• Conducts life skills, literacy and essential skills group sessions for clients
• Provides group services, case conferencing, supported access and transition support to external services
• Ensures all services meet the accreditation standards
• Maintains up-to-date case record
• Responsible for report writing and other administration work
• Maintains statistical records for accountability, funding application/report and program development purposes
• Attends case conferences, supervision and team meetings regularly
• Attends division staff meeting and training opportunities as required
• Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
• Provides support to agency wide fundraising initiatives
• Performs other tasks as assigned by Senior Program Manager or Program Director