13195- Intake Worker

at  SUCCESS

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Department: Career & Youth Services - YEC-TFJ
Employment Type: Permanent Full-Time (35 hours per week)

JOB SUMMARY:

The Intake Worker delivers preliminary program information sessions, client eligibility checks, and screenings among program registrants. The Intake Worker supports the staff team to interview the eligible registrants and maintains the full documentation of the intake process. This position is also responsible for the administrative and accounting tasks in the office.
Reports To: Program Coordinator

EDUCATION, TRAINING AND EXPERIENCE:

• Diploma or Certificate in Social Science or Commerce subjects, e.g. business, accounting, marketing, or related or equivalent education
• Experience in funded employment programs is an asset
• Experience in program or office administration and accounting responsibilities
• Experience in social media for messaging and marketing

JOB SKILLS AND ABILITIES:

• Excellent written and oral communication skills
• Ability to work under pressure, multi-task and meet tight deadlines
• Excellent interpersonal and problem solving skills
• Ability to communicate effectively with clients with diverse backgrounds and multibarriers
• Ability to work independently and as a part of a team
• Excellent customer service skills
• Excellent time management and organizational skills
• Excellent technical skills in MS Office and web-based research tools
• Excellent attention to detail and commitment to work excellence

• Coordinates the intake process, procedures, and timelines
• Delivers program information sessions and responds to program enquiries
• Conducts eligibility checks for program registrants
• Schedules all eligible registrants for intake interviews
• Notifies successful candidates for program enrolment and cohort schedules
• Performs administrative support functions to the staff team
• Develops and maintains the filing system of the program
• Files monthly claims to the Ministry online system
• Provides accounting support services such as training allowance and financial

supports to the clients

• Completes accounting supports for the program on items such as reimbursements

and monthly reconciliation

• Prepares and gathers client evaluation surveys and indicator reports
• Develops and maintains updated program promotional and marketing materials
• Other related duties as assigned by the Program Coordinator