1471-Food Services Associate, Team Coordinator, Corner Cafe (FT)

at  Hamilton Health Sciences Volunteer Association

WHO WE’RE LOOKING FOR

We are seeking skilled Food Services Associate, Team Coordinator to work alongside the staff providing support to the team and ensuring a positive experience for visitors, families and staff to join our Hamilton Health Sciences Volunteer Association Food Services team at our McMaster location. This position is full time working hours are primarily afternoon shift 2pm-10pm, every other weekend off (32 hours a week, more if willing to pick up shifts) with the flexibility to work the occasional day or night shift as required.
We are looking for positive, energetic employees who are passionate about providing exceptional customer service in a fast-paced hospital café environment with strong customer service skills.

ABOUT US

The Hamilton Health Sciences Volunteer Association is a non-profit organization that supports patient care at Hamilton Health Sciences (HHS) through the operation of cafes, cafeterias, parking facilities, gift shops and retail services across the organization. To clarify, we are not Hamilton Health Sciences, but rather a separate organization that works within the hospitals to generate profits to donate back to HHS to enhance patient care.
The Hamilton Health Sciences Volunteer Association is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.
We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.
If you need any accommodation throughout the recruitment process, please do not hesitate to contact Human Resources or by phone at (905) 527-4322 x44356

• Greet & welcome customers in a warm and friendly manner.
• Serve customers, take and complete their orders at our various stations within the cafes including but not limited to cash, coffee, sandwiches/wraps, the grill etc.
• Be pleasant and alert to customer needs at each station.
• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
• Handle food including preparing food items and utilizing safe food handling and cleaning practices.
• Communicate customer requests and concerns and any suggestions to the management team as listed above.
• Ensure appropriate stock levels are maintained and well merchandised.
• Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
• Process customer transactions and maintain an accurate cash drawer throughout shift.
• Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Perform other specific duties as directed by the management team.
• Follow the Volunteer Association policies and procedures.