197-LC6034

at  Lewisham and Greenwich NHS Trust

We have an exciting opportunity in Pain Management at UHL. We are looking to recruit a Medical Secretary to join the team, providing full secretarial support to our Pain management consultants and other members of the team.
The post holder will be based at Lewisham Site. First point of contact on behalf of the consultant and the Trust and to deal effectively and courteously with all enquirers from GPs, parents/carers, other departments within the Trust and external bodies.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames.
To produce correspondence and reports using the audio transcription technology.
To monitor generic email addresses, answer calls, book interpreters using Language Line.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To use the appropriate IT system for checking patient information and appointments.
To take messages ensuring complete confidentiality in accordance with Trust policy.
General filing duties as required.
Accurate data entry .
To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process by obtaining medical notes, photocopying and scanning etc. when required.
Maintain confidentiality at all times.
To book translators when requested by clinicians ensuring they are given a relevant code for the service.
To be aware of existing processes and offer suggestions for improving services.
Take minutes as required.
Any adhoc typing required, i.e. letters etc.
Track Medical records on iCare.
Any other equivalent duties consistent with the level and purpose of the post.
To ensure any changes/cancellation to clinics are carried out using iCare are and all relevant parties are advised of any changes.
To support the role in dealing with all aspects of Pain Management administration, i.e. booking, and rescheduling of outpatient appointments on the Trust PAS system.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
To provide a full secretarial and clinical support with the Pain Management Service to consultants and members of their teams in respect to their general medical duties, diary management and specialist work.
The post is a vital link between the patient, the Consultant, the wider Trust and other people involved in the provision of health care.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
The post holder will be based at Lewisham Site. First point of contact on behalf of the consultant and the Trust and to deal effectively and courteously with all enquirers from GPs, parents/carers, other departments within the Trust and external bodies.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames.
To produce correspondence and reports using the audio transcription technology.
To monitor generic email addresses, answer calls, book interpreters using Language Line.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To use the appropriate IT system for checking patient information and appointments.
act as a central point of information and communication for the clinical team.
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.
To produce correspondence and reports using audio transcription technology.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the Consultant and the Consultant’s team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality always.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
To ensure that external investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports to other sites where necessary.
To maintain filing systems that facilitates the effective running of the department

Please refer the Job description for details