1st Line IT Engineer

at  Compleat Food Group

WHO WE ARE:

At The Compleat Food Group, we’re on a mission to create delectable food that not only brings joy to your taste buds but also extends love to our planet. We fondly refer to it as ‘Food to Feel Good’ because we believe in savouring every bite whilst making a positive impact.
Our team of over 5,000 remarkable individuals forms the core of all that we undertake. Their genuine passion drives the creation of delectable products for UK consumers, prominent retailers, and our thrilling market-leading brands such as Wall’s Pastry, Squeaky Bean, and Unearthed.

QUALIFICATIONS:

• A Level qualifications or equivalent is desirable.
• IT qualification desirable.

• Ability to diagnose issues, apply a 1st time fix or escalate to a resolver team.
• Experienced in working with Service Desk tools or similar workload management products.
• Broad experience of acting as a Point of Contact for service-related questions.
• Experience of working in a multi-site environment
• Excellent verbal and written communication skills
• Experience of engaging with multiple stakeholders and prioritise activity accordingly
• Demonstrable experience of ownership of key customer issues / problems and the ability to follow up the status of escalations on behalf of the Asst Service Desk Manager, Service Desk Manager and the Customers
• Communicate progress in a timely manner