1ST LINE IT-SUPPORT

at  BEYERS KOFFIE

COMPANY

Do you have a “BEAN” for IT and enjoy providing support to all colleagues in the organization? Do you consider yourself a natural problem solver? Do you have a passion for monitoring and resolving issues (hardware, software, …)? Are you looking for a dynamic role in an international environment where you can work hands-on, and where results-oriented and analytical thinking are essential? Then this vacancy might be perfect for you.

WHAT’S YOUR CHALLENGE?

As 1st line IT support, you are the first point of contact for internal customers seeking technical assistance over the phone, email, or through the service desk portal. You will monitor, operate, coordinate and assist others in the operation of computer hardware, software and peripherals in order to achieve the desired results – in both office as well as industrial environment

In this role:

• Together with your colleagues you take care of incident management in a timely manner.
• You diagnose and troubleshoot both Soft- and hardware issues and log all of the incidents (and details) in the ticketing system
• You provide an excellent service to all internal customers, ensuring clear communication, and offering guidance on resolving routine technical problems
• You are responsible for the set up and configuration of desktop computers and peripherals, tables and smartphones (iPhone and Android), and ensure a smooth IT-onboarding for all new employees
• You install new software and repair hardware and peripherals when needed and perform necessary tests/provide training to users when needed
• You ensure the documentation of all records, service requests, knowledge base articles, …

• Together with your colleagues you take care of incident management in a timely manner.
• You diagnose and troubleshoot both Soft- and hardware issues and log all of the incidents (and details) in the ticketing system
• You provide an excellent service to all internal customers, ensuring clear communication, and offering guidance on resolving routine technical problems
• You are responsible for the set up and configuration of desktop computers and peripherals, tables and smartphones (iPhone and Android), and ensure a smooth IT-onboarding for all new employees
• You install new software and repair hardware and peripherals when needed and perform necessary tests/provide training to users when needed
• You ensure the documentation of all records, service requests, knowledge base articles,