1st Line IT Support

at  Mencap

JOB ADVERT

Do you have a passion for IT? Do you strive to provide the best possible quality customer service experience and always aim for a first-time resolution where possible? If the answer to any of these questions is a “yes”, then we want to hear from you!!
Mencap have an exciting opportunity for a 1st Line IT Analyst on a fixed term contract until 1/06/2025. This is a full-time (37.5 hours per week) position working Monday to Friday. Our offices are based in Peterborough, but we are flexible with where you do your work.

Do you have the skills and knowledge to be an 1st Line IT Analyst?

• provide exceptional customer service with both internal and external stakeholders, whilst maintaining a high level of quality at all times
• You will also work to achieve set KPI’s and targets and will work well under pressure.
• You will observe current processes and procedures and who wants to go that extra mile in order to implement their new ideas into the organisation in order to grow with us
• As a 1st line service desk analyst it is your role to provide exceptional customer service with both internal and external stakeholders, whilst maintaining a high level of quality at all times
• You will have genuine passion for IT support and a demonstrable willingness to go above and beyond

For full details please take a read through the attached job description.
We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.
If this role sounds like the role for you, then please click the ‘’apply’’ button now for an immediate consideration. Alternatively, if you would like to discuss this further then please contact Kirsty in the recruitment team on 01733 246699.
This role will close on Wednesday 21st August, with interviews commencing on the 27th August 2024.
Job ID: 32264

Please refer the Job description for details