1st Line Junior IT Support Engineer - Farnborough

at  Microbyte Solutions Ltd

1st LINE HELPDESK ENGINEER – WHITE LABEL IT (FARNBOROUGH BASED)
White Label IT are looking for an Junior IT helpdesk engineer to join their talented team and be part of their exciting growth plans. White Label IT is a unique company with an exciting mission; to deliver high quality helpdesk support for other IT companies in the UK and abroad! You’ll be working as part of a global team with offices in the UK, Dubai and the USA.
This role will be primarily based in our Farnborough and this is a full-time, office-based role. The workdays will include weekends so you must be flexible with working hours.
Previous IT experience is favoured but not required. You should be someone who can cope with pressure, learn quickly, and is eager to expand their knowledge of IT. You will need to demonstrate critical thinking, good communication skills and problem-solving, with some basic general IT support scenario questions.
If you’re successful, you’ll be introduced to a whole new way of doing IT, with systems, processes, and lots of room for growth, potentially into our sister MSP (Microbyte).

Essential Duties and Responsibilities:

• Answer support queries via phone and email
• Logging of customer requests and incidents
• Diagnosing and rectifying end user IT problems
• Provide help with Apps such as 365 and Gsuite etc.
• Setting up new users’ accounts and profiles and dealing with password issues
• Working with senior engineers on escalated tickets
• Logging and escalating calls with third parties where required

Skills & Experience Required:

• Strong customer service and confident communication skills
• Enthusiasm, willingness to learn and make friends
• Some experience troubleshooting desktop problems
• Basic network troubleshooting would be a big help
• Basic knowledge of MS Office, Word, Excel etc.
• Basic understanding of PC, laptop and tablet set-up and configuration.
• ITF+, A+, MS900 or AZ900 will help greatly

• Answer support queries via phone and email
• Logging of customer requests and incidents
• Diagnosing and rectifying end user IT problems
• Provide help with Apps such as 365 and Gsuite etc.
• Setting up new users’ accounts and profiles and dealing with password issues
• Working with senior engineers on escalated tickets
• Logging and escalating calls with third parties where require