1st Line Service Desk Analyst

at  Opus Technology

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

MEET OPUS

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.
In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We’re on track to meet this target, and we’re seeking top talent like you to join us on this exciting journey.
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.
If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you

• 1st / 2nd Line IT support
• 1st / 2nd Line Network and Telecoms support
• Working with 3rd party connectivity suppliers to fix problems with our customers’ voice and data networks, telephone lines
• Building and configuring laptops for our IT managed services clients
• Maintaining accurate ticketing records, categories, and knowledgebase within CRM system
• Maintaining an up-to-date knowledge of the IT industry and provide new ideas to help expand the technical services portfoli