HERE AT SCIENSUS A NEW OPPORTUNITY HAS ARISEN FOR A 1ST LINE SERVICE DESK ANALYST TO JOIN US AT OUR BURTON OFFICE.

Essentially you will act as first point of contact for all IT related queries and incidents resolving in person, over the phone or via remote support tools.
You will have the ability to manage time efficiently and prioritise or escalate technical issues to ensure a prompt resolution in accordance to service level agreed timescales.

THIS ALL SOUNDS GREAT - WHAT KEY SKILLS DO I NEED TO APPLY:

• IITIL certification or working knowledge of.
• Previous IT Service Desk and/or call centre experience preferable
• Good analytical skills
• Excellent communication skills and telephone manner
• Experience supporting end user devices (desktop, laptop, printer, tablet, mobile phone)
• Experience of working and supporting Microsoft technologies, software and operating systems such as D365, O365 Active Directory, Exchange, Windows 10, Azure, SCCM and Intune
  We actively promote equality for all, welcome applications from a wide range of candidates and select interviewees based on skills, qualifications, and experience.
  Sciensus takes equal opportunities and improving the working lives of our colleagues seriously, which could include flexible working. We also support with any reasonable adjustments required. Please talk to us during the application process to discuss any reasonable adjustments you may require.
  We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models.
  

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Please refer the Job description for details