1st Line Support IT Engineer

at  Evolve BG Ltd

1ST LINE IT SUPPORT ENGINEER

Do you have a passion for technology and a desire to help others? Are you a quick learner with a knack for problem-solving? If so, then a career as a 1st Line IT Support Engineer could be perfect for you!
In this role, you will be the first point of contact for users experiencing technical difficulties. You will be responsible for troubleshooting a wide range of issues, from software problems to hardware failures. You will also need to be able to provide excellent customer service and ensure that all issues are resolved in a timely and efficient manner.

REQUIREMENTS

• A strong understanding of computer hardware and software
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• The ability to work independently and as part of a team
• A positive and customer-service focused attitude

• Respond to user queries via phone, email, and chat
• Troubleshoot hardware and software issues
• Diagnose and resolve network and connectivity problems
• Reset passwords and unlock accounts
• Install and configure new software
• Provide technical support and guidance to users
• Document all support interactions
• Escalate complex issues to senior IT staff