$21+/HR French Bilingual Customer Service Representative

at  ABL Employment

Get your foot in the door with a finance company! French bilingual Customer Service Representative.

Perks

• Full Time hours
• $21-$24hr
• Gain great experience
• Hybrid work schedule
• Work in a brand new state of the art office space downtown
• Temp to hire, if hired directly you get medical, dental, vision benefits

Responsibilities

• Answer incoming calls and resolve customer complaints/issues in a positive manner and return all calls within a two-hour time frame
• Record accurate details regarding customer inquiries into database and escalate issues as needed
• Process customer cash deposits and withdrawals, cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions
• Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
• Liaise with internal staff, external vendors and customers with regard to lending documentation
• Completing administrative activities associated with serving customers, including accessing information and communicating transaction details
• Assist with other tasks and duties as required

Requirements

• Bilingual (English/French) required
• 1 year customer service experience required
• 1 year call center experience preferred, Leasing or finance experience preferred
• Proficient in Microsoft Word, Excel, Outlook
• Excellent communication skills

Must speak French and English fluently.
To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to apply@ablcareers.com. If your experience and preferences are a match for our role we will contact you.
*Please complete the questionnaire to help set up your file with us *

• Answer incoming calls and resolve customer complaints/issues in a positive manner and return all calls within a two-hour time frame
• Record accurate details regarding customer inquiries into database and escalate issues as needed
• Process customer cash deposits and withdrawals, cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions
• Answer enquiries and resolve problems or discrepancies concerning customers’ accounts
• Liaise with internal staff, external vendors and customers with regard to lending documentation
• Completing administrative activities associated with serving customers, including accessing information and communicating transaction details
• Assist with other tasks and duties as require