24-16 Unlicensed Practice Analyst

at  The Association of Professional Engineers and Geoscientists of Alberta

Want to be part of a team that makes a difference? Come be part of the change.
Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta.
We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our diverse and inclusive team!
Position Summary
Reporting to the Unlicensed Practice Manager, the Unlicensed Practice Analyst is responsible for helping to ensure all persons and companies engaged in the reserved practices of professional engineering and geoscience, holding out as able to practice, or using titles or words reserved exclusively for APEGA members are appropriately licensed or permitted to do so.
The Unlicensed Practice Analyst is also responsible for reporting compliance matters to other regulatory bodies outside of APEGA’s jurisdiction.
Working closely with the Unlicensed Practice Manager, this position will work with the violators, through phone, e-mail, and letter correspondence, to motivate voluntary compliance by educating them of statutory requirements and informing on the steps to take to be compliant. In situations where the violator continues to be non-compliant, the Unlicensed Practice Analyst will work with legal counsel (upon approval by APEGA council) to take court action.
The Unlicensed Practice Analyst operates within the framework of the Engineering and Geoscience Professions (EGP) Act, Part 1, Sections 2, 3, 5 and 6, Part 9, Section 97, and Section 52 of the Regulations.

Responsibilities

• Apply knowledge of the EGP Act and other relevant Acts, Regulations, and Codes when responding to enquiries and administering individual cases.
• Maintain a professional and constructive attitude in dealing with members, volunteers, the public, and APEGA employees.
• Deliver on day-to-day activities of a Case Lead by gathering evidence, investigating cases, and encouraging voluntary compliance with the EGP Act.
• Receive and address inquiries and complaints through phone and email (including the Unlicensed Practice inbox) from members, the public, other regulatory bodies, and APEGA staff in a timely and professional manner.
• Act as Case Lead, managing each assigned compliance case through to completion by gathering evidence, presenting it when required, and maintaining records, evidence, and summaries following acceptable methods of maintaining this documentation.
• Coordinate all communications between APEGA and complainants, respondents, APEGA staff, APEGA Council, and legal counsel, ensuring correspondence is properly reviewed according to department policies and procedures.
• Gather evidence on all assigned cases that include potential violations using established department policies, processes, and procedures to build a case that proves or disproves a compliance violation, supporting the Case Specialist in making findings of fact and decisions regarding compliance violations, and engaging higher level management and legal counsel when appropriate.
• Ensure defensible document management for all case documents using templates and updating databases in a timely fashion.
• Support the Case Specialists in decisions regarding the case and collaborating with the Unlicensed Practice Manager to decide when to pursue potential violators and develop a case action plan using established processes or develop and use custom methods as required.
• Work to meet department targets for opening and closing cases.
• Support and assist in the continuous improvement of the department by
• Actively collaborating with the development, documentation, and education of the department’s policies, processes, and procedures,
• Identifying opportunities for automating workflows to improve efficiencies,
• Actively participating in the development and implementation of Unlicensed Practice initiatives, and
• Rectifying and following-up with issues or concerns raised, escalating when necessary.
• Monitor, review, and action complaints and inquiries coming to the Unlicensed Practice team, coordinating with the Unlicensed Practice Manager when required. This includes
• Responding to inquiries in a timely manner and according to department policies and procedures,
• Entering complaints into Aptify as required,
• Maintaining a clean inbox file structure, and
• Recording statistics as required by the department.

Competencies, Skills & Attributes
Competencies Knowledge Skills/Abilities

• Apply knowledge of the EGP Act and other relevant Acts, Regulations, and Codes when responding to enquiries and administering individual cases.
• Maintain a professional and constructive attitude in dealing with members, volunteers, the public, and APEGA employees.
• Deliver on day-to-day activities of a Case Lead by gathering evidence, investigating cases, and encouraging voluntary compliance with the EGP Act.
• Receive and address inquiries and complaints through phone and email (including the Unlicensed Practice inbox) from members, the public, other regulatory bodies, and APEGA staff in a timely and professional manner.
• Act as Case Lead, managing each assigned compliance case through to completion by gathering evidence, presenting it when required, and maintaining records, evidence, and summaries following acceptable methods of maintaining this documentation.
• Coordinate all communications between APEGA and complainants, respondents, APEGA staff, APEGA Council, and legal counsel, ensuring correspondence is properly reviewed according to department policies and procedures.
• Gather evidence on all assigned cases that include potential violations using established department policies, processes, and procedures to build a case that proves or disproves a compliance violation, supporting the Case Specialist in making findings of fact and decisions regarding compliance violations, and engaging higher level management and legal counsel when appropriate.
• Ensure defensible document management for all case documents using templates and updating databases in a timely fashion.
• Support the Case Specialists in decisions regarding the case and collaborating with the Unlicensed Practice Manager to decide when to pursue potential violators and develop a case action plan using established processes or develop and use custom methods as required.
• Work to meet department targets for opening and closing cases.
• Support and assist in the continuous improvement of the department by
• Actively collaborating with the development, documentation, and education of the department’s policies, processes, and procedures,
• Identifying opportunities for automating workflows to improve efficiencies,
• Actively participating in the development and implementation of Unlicensed Practice initiatives, and
• Rectifying and following-up with issues or concerns raised, escalating when necessary.
• Monitor, review, and action complaints and inquiries coming to the Unlicensed Practice team, coordinating with the Unlicensed Practice Manager when required. This includes
• Responding to inquiries in a timely manner and according to department policies and procedures,
• Entering complaints into Aptify as required,
• Maintaining a clean inbox file structure, and
• Recording statistics as required by the department