24/7 IT Analyst

at  Aspire Technology Solutions

ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.
Our mission is to deliver technology like no other.
It is such an exciting time to join us on our journey as we continue to grow and expand!

INTERVIEW PROCESS

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

ABOUT THE ROLE

As a 24/7 IT Analyst, you’ll gain hands-on experience with a broad range of technologies, while delivering swift responses to Cyber Security alerts and general IT issues for our customers.
By joining our 24/7 team, you’ll work on a shift rotation and will focus on delivering robust technical solutions whilst ensuring customer satisfaction remains our top priority.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.

WHAT YOU WILL BE DOING:

• Leverage Standard Operating Procedures (SOPs) and playbooks to assess and triage security alerts.
• Tackle IT challenges head-on, from End-user support to Infrastructure troubleshooting, ensuring seamless resolutions that keep systems running smoothly.
• Utilise security tools such as Microsoft Sentinel, Microsoft XDR, CrowdStrike and Qualys to monitor, manage, and resolve security incidents.
• Utilise Network Monitoring Systems (NMS) to provide 24/7 support for customers, working closely with 3rd party carriers.
• Conduct Root Cause Analysis (RCA) to identify and address recurring IT and security-related issues.
• Respond to customer calls, providing prompt assistance for IT and security issues and/or incidents.
• Collaborate with fellow IT Analysts to coordinate responses to complex incidents.
• Prepare comprehensive handover notes to ensure analysts maintain continuity of operations.
• Escalate to on-call engineers where necessary.

You will suit the role if you have:

• Previous experience in an End-User Support, Networks, Infrastructure, or a Cyber Security role.
• Enthusiasm for continuous learning and professional growth across multiple disciplines.
• Demonstrated ability to excel in dynamic environments and handle challenging situations with confidence and efficiency.
• Exceptional attention to detail and excellent organisational skills.

The following certifications are advantageous but not essential:

• Microsoft certifications (AZ500, SC200, MD102, etc)
• BTL1, CDSA, CompTIA CySA+, eJPT
• CompTIA A+, Network+,
• Cisco CCST, CCNA