24/7 IT Support – Control Room

at  Levy Professionals

Are you passionate about keeping systems secure and operational around the clock? We’re looking for a dedicated Support & Service professional to join our 24/7 team and help ensure our global services run smoothly, even in the face of unexpected disruptions.

WHY JOIN US?

You’ll be part of a collaborative team of 24 professionals, all working together to keep our services up and running 24/7. We believe in the power of teamwork and diversity, and we’re excited to see what unique skills and perspectives you can bring to our team.
If you’re looking for a dynamic role where you can make a real impact and grow your career in IT security and infrastructure monitoring, we want to hear from you! Apply now and be part of a team that’s dedicated to excellence in service and security.

WHAT YOU’LL DO:

As part of our Control Room team, you will be at the forefront of monitoring our IT infrastructure, managing critical incidents, and performing initial security event analyses. You will be responsible for:

• Proactive Monitoring: Continuously monitor our IT systems to detect disruptions early, using advanced tools like Splunk, Dynatrace, Sentinel, and Microsoft Defender.
• Incident Analysis & Response: Quickly identify the root cause of anomalies and coordinate with relevant teams to resolve issues. Whether it’s a drop in successful transactions or a malware alert, your analytical skills will be key in preventing extended downtimes and mitigating security risks.
• Access Management: Manage high-level access for critical systems and data centers, ensuring the right individuals have the necessary permissions to perform their roles effectively.

WHY THIS ROLE MATTERS:

In this position, your ability to detect potential disruptions early and respond with speed and accuracy will play a crucial role in maintaining our service availability. Your contributions will directly impact our ability to provide uninterrupted service to our global customer base.