24-74: Deskside Support Technician

at  AUPE

Please be advised that a permanent Deskside Support Technician position is available with an initial work assignment in Edmonton within the IT department.

QUALIFICATIONS:

• A diploma from a recognized technical institute or post-secondary institution is required or an equivalent combination of experience and industry recognized coursework.
• CompTIA A+ certification or equivalent.
• Excellent problem solving, communication and interpersonal skills.
• Proactive and customer-focused approach.
• Advanced knowledge of Mac/PC hardware, software and network connections to troubleshoot and provide support in-person and virtually/remotely.
• Knowledge and familiarity in, but not limited to, Mobile Device Management (MDM) platforms; especially for Apple products (desktop and mobile), directory services (i.e., AD, Entra ID), CUPS and Linux based printing systems, email security platforms, etc.

EXPERIENCE:

• Minimum two (2) to three (3) years’ experience in help desk/deskside support or a similar role.
• Extensive experience and working knowledge of ticketing systems

The Deskside Support Technician is responsible for providing day to day end-user assistance where required; investigating technical issues, answering questions regarding software or hardware, and providing troubleshooting expertise to resolve issues as they arise (in person, by telephone, virtually/remotely) in a timely, professional, and accurate fashion.
This position includes a wide range of tasks and responsibilities including, but not limited to, diagnosing, repairing, installing, maintaining, and upgrading organizational issued hardware, software, equipment and peripherals, while ensuring optimal workstation performance.