2nd Level Support Analyst

at  EPAM Systems Inc

We are looking for a dedicated and detail-focused 2nd Level Support Analyst to become an integral part of our proactive IT support team.
The ideal candidate should have a basic background in Information Technology or a similar area and show a keen interest in advancing their career within our company. In the role of Analyst, you will be crucial in solving and rectifying escalated technical problems, ensuring optimization of customer satisfaction and system performance.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• Minimum of 2 years in Application Support
• Proficiency in PL/SQL with Oracle Forms and Reports
• Background in REST APIs using platforms like Node.js or Spring Boot
• Familiarity with React components, props, state, hooks
• Understanding of JavaScript, including promise management and async/await
• Knowledge of GitHub or Bitbucket
• Experience monitoring server logs in environments like OpenShift for Node.js applications or Oracle databases
• Competency in tools like Postman or Swagger
• Degree in Information Technology, Computer Science, or a similar field; or equivalent practical experience
• Basic understanding of IT principles and support structures
• Strong problem-solving skills with close attention to detail
• Excellent written and verbal communication skills
• A proactive approach with willingness to take initiative

• Resolve escalated customer support inquiries promptly and accurately
• Collaborate with senior support analysts and team members to identify and solve complex technical issues
• Proactively monitor and maintain IT systems to avoid potential problems
• Offer recommendations and feedback to enhance support procedures and tools
• Keep clear and efficient communication with team members and stakeholders with no technical background