2nd Level Support Engineer with Linux and German

at  Atos

2ND LEVEL SUPPORT ENGINEER WITH LINUX AND GERMAN

Publication Date: Aug 20, 2024
Ref. No: 519710
Location:Wroclaw, Poland, PL, 53-611
Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
We are looking for a skilled and experience Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting 21 applications landscape. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications

REQUIREMENTS:

• Minimum of 3 years in application maintenance and 2nd level technical support.
• Proven hands-on experience in Linux/BASH.
• German ang English language (min. B2 level)
• Proficiency in CLI Environment - Linux
• BASH + SQL (desired)
• IT System Architecture general understanding
• Familiarity with ITIL frameworks, with experience providing 2nd level support.
• Experience with ticketing systems
• Analytical mindset
• Strong motivation and ability to work effectively under pressure.
• Willingness to work within a service window from 6:00 to 18:00 CET
• Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.

• Incident Management: issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management.
• Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes.
• User Support: Provide assistance and support to authorized users.
• Collaboration: Work closely with application managers and other support teams to ensure seamless operations.