2nd Line Database Administrator

at  Cumberland Building Society

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
We have an exciting opportunity for a 2nd Line Database Administrator to join our Technology team for a fixed term period of 12 months.
The 2nd Line Database Administrator is responsible for the delivery and continued support of the key BAU functions as well as maintaining and administering the databases and associated environments. This includes production, DR and test systems.
2nd Line support is responsible for supporting regular maintenance across the environments, ensuring that preventative maintenance tasks are completed safely, on time and in line with established procedures.
In addition to the preventative maintenance tasks, 2nd Line support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions.
The 2nd Line Database Administrator will also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead in implementing continuous improvements across the team and fostering a culture of knowledge sharing and upskilling others.

QUALIFICATIONS

• ITIL v4 Certification is advantageous.
• Degree within Computer Science or other IT related disciplines preferred but not essential.

SKILLS, ABILITIES AND BEHAVIOURS

We’re looking for a great communicator who is technically minded, with good analytical skills and who can demonstrate logical thinking. A detail orientated problem solver with a self-driven, proactive approach to work. We’d also love to see:

• Strong troubleshooting skills.
• Ability to work well under pressure.
• Ability to develop and maintain good relationships with key stakeholders.
• Flexibility to work out of hours.
• Capable of managing a complex workload.
• Responds positively to change.
• Driven by new challenges.
• Work well within a small team.
• Good time management.
• Willing to learn and develop.

We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities

• Ensure that BAU actions are completed accurately, correctly and on time.
• Contribute towards the day-to-day support and administration of the databases and associated environments including live, DR and test environments.
• Ensure environments are appropriately patched and secure.
• Provide 2nd line support, ensuring that agreed support SLAs are met.
• Support the incident management process, problem management and implementation of changes.
• Support the management of risks and issues.
• Provide SME knowledge to the business.
• Engage with third party support contacts when required to support problem resolution.
• Undertake regular housekeeping of the environments to ensure they perform to their optimal levels.
• Carry out refreshes of the test databases in accordance with testing/project requirements.
• Undertake system and database administration duties as required, including out of hours tasks where required.
• Carry out regular disaster recovery activities with other Technology teams.
• To understand and be aware of the risk and control environment in your area of the business and adhere to processes, procedures, and policies in order to minimise risks.
• Demonstrate a commitment to a supportive and collaborative culture which promotes strong working relationships across CITO teams and the wider business.
• Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies
• Utilise existing tooling for the effective management of tasks and queries, and documentation.
• Input into and maintain a standard library of documentation and procedures.
• Out of hours on-call for critical systems will be a requirement for this role in-line with the Working Practice Charter and will attract an additional allowance.
• To be a point of escalation for 1st Line support on all workstream matters.
• To carry out any other reasonable additional duties.