2nd Line Engineer Cyber Security Specialist

at  City of Portsmouth College

Job Title: 2ND Line Engineer – Cyber Security
Location: Highbury Campus, Portsmouth (cross campus travel required)
Salary: £28,315 - £30,931 Full Time Equivalent
Job Type: 37 Hours per week, 52 Weeks per year, Full-Time Permanent

ABOUT US:

At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.
We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.
We aspire to become the employer of choice in the Portsmouth area, promoting a progressive, supportive and rewarding workplace culture. Here at COPC, we offer ongoing support, professional development / training and guidance alongside competitive benefits to all staff. By joining us you can be a part of the journey to shape the next generations educational journey and you will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.

ABOUT THE ROLE:

The 2nd line engineer will work as part of a team to deliver high quality customer support. 2nd line engineers will be expected to troubleshoot and resolve issues, to provide expertise to help with the planning and development of IT systems, support 1st line engineers and escalate and manage issues with 3rd line engineers and 3rd parties. Team working and communications within an overall approach that puts staff and students first will be of key importance.

SPECIALIST DUTIES:

• Ensure that all college devices are patched and updated as required, this includes software and firmware patching. Ensure that all assets are stored and patched with N Central
• During meetings represent the cyber security interests of the college inc The Change Advisory Board
• Secure the LAN to prevent unauthorised devices from access the network
• Update and run the Cyber Security calendar for the college
• Join the JISC Cyber Security Community and take part in webinars etc.
• Ensure that skills are kept up to date

KEY RESPONSIBILITIES:

• Deliver high quality customer support in the troubleshooting and resolution of technical support issues
• Providing expertise to support the Planning and development of IT
• Supporting 1st line teams
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately
• Escalating and managing issues with 3rd line and 3rd parties.
• Assisting in projects as required
• Resolving and assisting with general IT Support tickets
• Provide: Desktop Support, Hardware Repairs, Software Installation as required
• Support hardware refreshes
• Where required, represent the college and or IT Team in meetings / presentations / Conferences
• Provide subject matter expertise in Cyber Security
• Ensure that skills and knowledge are maintained and take responsibility for training others.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
• Maintain a strong customer focus at all times

TO BE SUCCESSFUL IN THIS ROLE, BELOW IS WHAT WE WOULD NEED FROM YOU:

• Excellent experience of working in a support environment and understanding customer needs
• Qualification or Industry experience of working within Cyber Security
• Good level of understanding of Hardware, Virtualisation, Active Directory and Software
• Good level of understanding of Microsoft Active Directory including Azure AD
• Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building.
• Microsoft Intune & Auto Pilot Experience is desirable but not essential.
• Proficiency with a range of IT systems and software, including knowledge of operating systems, network fundamentals and common office applications.