2nd Line IT Support Engineer

at  Watergate Bay Head Office

Are you an IT pro looking for a new chapter in your career?
Do you thrive on variety and working in different environments?
Reporting to the Group IT Manager, you will look after the Groups IT and technical requirements, including the hotels relevant systems, IT network, general IT infrastructure.
We are looking for an experienced IT Support Engineer to join our team. Your role will focus on building and maintaining Windows servers and Active Directory and assisting with the transition from AD to Entra. Additionally, you will be responsible for in-depth troubleshooting, root cause analysis, and system integration to ensure the security, infrastructure, and systems of the network are maintained.

SKILLS REQUIRED:

• Experience with Microsoft Active Directory and Entra for managing users and computers.
• Certifications such as Microsoft AZ800 or MS102 (or equivalent).
• Proficiency with Microsoft 365 products, including Office, Outlook, and Microsoft Teams.
• Working knowledge of network protocols (e.g., DHCP, DNS, and NAT).
• Ability to build, configure, and maintain both physical and virtual Windows Servers.

Preferred (but not essential):

• Experience with asset management, maintenance, and tracking of both software and hardware.
• Familiarity with Linux commands for building virtual machines (VMs).

OTHER REQUIREMENTS:

• Full UK driving license.
• Eligibility to work in the UK without sponsorship.
• Ability to work away from home for short periods, as some work may be required at remote hotel locations.

• Monitor and maintain the stability and security of the IT network.
• Ensure all critical business information is backed up according to company policies.
• Provide IT support and advice to various departments, ensuring their systems and equipment meet their needs.
• Maintain IT services provided by third party vendors and maintenance of the telecommunications infrastructure.
• Assist with cabling and the maintenance of IT and telecom systems.
• Be part of a team providing 7-day IT support which includes on-call weekend emergency cover, on a rota basis.
• Focus on knowledge sharing by developing and creating documentation to support the team, with the goal of reducing ticket escalation.