2nd Line IT Technician

at  CLASS TECHNOLOGY SOLUTIONS LTD

DISCLAIMER: APPLICANT MUST HAVE THE RIGHT TO WORK IN THE UK, NO SPONSORSHIP AVAILABLE.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.
If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

REQUIREMENTS:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ or T-Level in a relevant subject.
• Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
• 2-3 years experience in an IT Helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Experience in the education sector is desirable, but not essential.
• Technical troubleshooting and problem management skills.

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager in the successful operation of the site.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists of equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Carry out regular checks on the systems which include, but are not limited to the following: disk space checks; back-up checks; event log checks; cluster shared volume / shared storage for hypervisors; SNMP traps.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Potential to be assigned to project teams during the school holidays.