2nd Line Operations Specialist OSS

at  Vodafone

JOIN OUR TEAM AS AN OSS 2ND LINE OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented 2nd Line Operations Specialist OSS to join our dynamic team. As a 2nd Line Operations Specialist, you’ll support and collaborate with software developers to enhance our OSS Applications for DE customers.

• Assist in monitoring and maintaining production systems and applications to ensure availability and performance.
• Provide first-level troubleshooting and resolution for incidents, alerts, and service requests within defined SLAs.
• Support daily health-checks and proactively escalate identified issues.
• Execute routine deployment tasks using CI/CD pipelines under guidance.
• Work with version control systems (Git) to track and manage changes.
• Assist in basic OSS application support (2nd Line), including service restoration and change implementation.
• Maintain and update documentation for configurations, processes, and known issues.
• Collaborate with Engineers in problem investigations, root cause analysis, and workaround implementation.
• Identify and suggest process optimizations and basic automation improvements.
• Participate in on-call support as needed for critical systems under supervision.
• Support knowledge-sharing initiatives within the team.