2nd Line Service Analyst - Bury St. Edwards/ Manchester

at  Page Group Opt Hub

Working as part of a UK based IT infrastructure, security and operations team supporting the business’s internal and External IT requirements.
The role will predominantly support staff with day to day and projects.

DESCRIPTION

• Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners
• Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting
• Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS
• Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organizations helpdesk software
• Provide solutions to staff when working with existing software like M365, Teams and others
• Work within ITSM (incidents, events, problems, changes, assets, etc.), using ITIL framework
• Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary
• Contribute to the development of documented solutions and maintenance for the user base.
• Conduct IT Training for Staff on how to use systems or equipment
• Manage Continuous Service Improvement, Risk register, and keep documentation up to date

Please refer the Job description for details