2nd Line Support Analyst

at  Sharp

Company Name:
Location:
High Wycombe
Advert Closing Date:
Job Number:
JO-2411-2352
Work Type:
Permanent / Full Time

SKILLS AND QUALIFICATIONS

• A friendly, personable and professional attitude.
• A minimum of 18 months experience working with IT or providing IT Support.
• Good knowledge of Microsoft Cloud technologies (365 and Azure).
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
• Good understanding of Antivirus Software and backup issues.

BENEFITS

• 26 days of holiday + bank holidays
• Dental and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership
  Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch

As a Second Line Support Analyst, you will be working with our team to deliver Sharp IT Services to a variety of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

• Owning, updating and progressing tickets to help smoothly resolve any issues.
• Being professional, positive and friendly when communicating with all colleagues and clients.
• Taking an active role in personal and team development to improve work experience.
• Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.