2nd Line Support Engineer

at  Digital Waffle

LOCATION: SOUTHAMPTON

We’re looking for a skilled 2nd Line Engineer to join a fast paced, and progressive team! You’ll be instrumental in delivering exceptional IT support and managing clients’ infrastructure and IT support. As a 2nd Line Engineer, you will be at the forefront of providing comprehensive technical support, troubleshooting complex IT issues, and ensuring the smooth operation of clients’ systems.

• 2nd Line Engineer
• IT Support, Microsoft
• Azure

ESSENTIAL SKILLS:

• Strong foundation in Microsoft technologies, including Windows Server, Office 365, and Active Directory.
• Experience in managing and supporting server, network, and virtualisation infrastructure.
• Excellent analytical and troubleshooting skills with a focus on delivering timely solutions.
• Strong customer service orientation and the ability to build rapport with clients.
• Effective communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

DESIRABLE SKILLS:

• Cloud certifications (Azure, Microsoft 365)
• Scripting abilities (PowerShell)
• ITIL qualifications
  This role is perfect for someone with a couple of years of experience on the Microsoft tech stack within an MSP environment, that is looking for progression and extra training! If this sounds like the role for you, please apply now!
  Please note this role is not accepting applications from candidates outside of the UK, and does not offer sponsorship. If you are deemed suitable for the role then someone will be in contact with you

THE ROLE:

• Delivering advanced technical support for a wide range of hardware and software issues, including Microsoft Windows, Apple OS, Office 365, and Active Directory.
• Managing and maintaining critical IT infrastructure components such as servers, networks, storage, and virtualisation systems.
• Troubleshooting and resolving complex technical issues, identifying root causes, and implementing effective solutions.
• Mentoring and guiding junior team members, sharing knowledge, and fostering a collaborative team environment.
• Contributing to the ongoing enhancement of IT systems and processes, identifying areas for improvement, and implementing solutions.