2nd Line Support Engineer

at  Humnize

ARE YOU A TECH ENTHUSIAST READY TO DIVE DEEP INTO PROBLEM-SOLVING AND CUSTOMER-FOCUSED SUPPORT? DO YOU THRIVE IN DYNAMIC ENVIRONMENTS WHERE EVERY DAY PRESENTS A NEW CHALLENGE? IF SO, THIS MIGHT JUST BE THE OPPORTUNITY FOR YOU!

Our client has been at the forefront of IT innovation for over 20 years, delivering cutting-edge connectivity and end-to-end IT solutions to businesses, big and small. Their passion is simple – make IT easier and more efficient, so companies can grow with confidence.

ABOUT THE ROLE

As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. You’ll be troubleshooting, resolving, and supporting an array of technical issues for over 300 clients, with a busy service desk handling 250+ tickets per day.
Here’s where you’ll make an impact:
Collaborate and resolve: Work with a close-knit team of problem-solvers who are dedicated to giving clients the best possible service.
Challenge yourself: Take responsibility for managing around 25 tickets per day, applying your logical thinking and technical expertise to deliver solutions efficiently.
Grow and develop: With a strong emphasis on progression, the team offers fantastic opportunities for training and development.

Besides being a logical thinker with a can-do attitude, you’ll truly thrive in this role if you tick these boxes…

• A logical thinker with a passion for troubleshooting and finding solutions.
• Excellent communication skills and the ability to explain complex concepts clearly.
• Eager to learn, adapt, and thrive in a fast-paced, dynamic environment.
• Collaborative, supportive, and ready to contribute to our positive team culture.
• A strong foundation in 365 Admin, Teams, PowerShell, Active Directory.
• Experience in Windows Server, Azure and remote desktop services, Exchange admin.
• Basic knowledge of network troubleshooting.
• A full, clean UK driving license is essential for this role as the office is in Chippenham and occasional client visits may be required. Our client is happy to accommodate those willing to obtain their license within the probationary period.
• Bonus points if you have skills in SharePoint and Mac troubleshooting