2nd Line Support Engineer
at iLaunch
Cape Town, Western Cape, South Africa -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 04 Oct, 2024 | Not Specified | 05 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Assist with escalations from 1st line support engineers
Provide 2nd line data centre support at the server infrastructure level
Escalate to 3rd line timeously to maintain SLA commitments,to further remediate and resolve the incident.
Preventative maintenance (Patch management)
Regular updating the Service Desk and all customers with progress-information and estimated times to completion
Matric or Grade 12
Tertiary qualification : IT Diploma / Degree coupled withMCSE or equivalent Certificationessential
Min 5years’ experience supporting data centre software and must have good understanding of server environment
Must have valid drivers license and own reliable transport
Between 5 - 7 Year
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Cape Town, Western Cape, South Africa
