2nd Line Support Engineer (Win / Mac)

at  Opus Tech

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.We are a Disability Confident employer and Living Wage accredited. https://www.opustech.co.uk/blog/best-companies-award

WHO? ARE WE LOOKING FOR?

We are seeking a Second Line IT Support Engineer with:
. Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
. Experience of logging and dealing with support tickets and managing a ticket queue
. Strong knowledge and experience of Windows Desktop OS, (7/8/10/11)
. Strong knowledge working with Mac hardware and MacOS.
. Proven ability to provide outstanding customer service.
. Excellent interpersonal skills and communication skills, both written and verbal
. A friendly, confident, and professional manner both face to face and over the phone
. An enthusiastic, reliable, and proactive approach with a ‘do it right first time’ attitude to support
. A keen desire to learn new skills and invest in personal development.
. Strong attention to detail with well-developed problem-solving skills
. Time management skills with the ability to prioritise effectively.
. Self-motivation with the ability to work alone and as part of a team.
. Strong knowledge and experience of Microsoft Office software and Office 365
. Experience with the build/configuration process for desktop devices and mobile devices.
. Experience supporting users of VoIP phones.
. A basic understanding of networking

DESIRABLE SKILLS INCLUDE:

. Experience working with servers (Server 2016, 2019, 2022)
. Experience with Microsoft Exchange
. Awareness of SAP

Please refer the Job description for details