2nd Line Support

at  HOLT EXECUTIVE

• Provincie Friesland, Burum, Netherlands
• €42000 - €53000 per annum
• Permanent
• V-32901
  Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.
  They are seeking a 2nd Line Support to maximise service availability. This role involves actively monitoring network and system performance and responding to any degradation or outages. The business services include maritime distress systems and global IP backbone networks. You will be responsible for initiating, coordinating, logging, and reporting all restoration activities.
  This 2nd Line Support opportunity requires working a 24×7 shift rotation, averaging 37 hours per week. You must be willing to relocate to Burum, Netherlands, or live within a reasonable commuting distance, with access to your own car.

Key Responsibilities for the 2nd Line Support:

• Continuously monitor system performance and initiate recovery actions in response to hazardous conditions, service degradation, or outages.
• Track the progress of distress traffic within the network and ensure timely delivery to Maritime Rescue and Coordination Centres (MRCC).
• Monitor various IP networks for security threats and perform initial analysis.
• Review system log files and conduct regular system and service checks to ensure reliability.
• Communicate planned and unplanned activities to both internal and external stakeholders.
• Provide second-line technical support to customers.
• Prepare and deliver performance reports to management.
• Ensure accurate and thorough shift handovers.
• Maintain a detailed logbook of all NCC activities.
• Keep monitoring tools, processes, and procedures current.
• Assist engineers with installation and configuration tasks.

Key Skills and Experience Required by the 2nd Line Support:

• Technical education in electronics, telecommunications, or IT from a technical college (Dutch MBO+/HBO).
• Proficient verbal and written communication skills in English is required, and Dutch language skills are a plus.
• CCNA Routing and Switching certification is required.
• Familiarity with Satellite and GSM Telecom technologies.
• Ability to analyse and prioritise tasks under pressure.
• Structured, analytical, and efficient approach to problem-solving.
• Strong focus on internal and external customers.
• Effective interpersonal skills for team collaboration.
• Excellent reporting abilities.
• Good understanding of ITIL principles.
• Experience with operating systems (Windows, Linux, Unix, VMS).
• Familiarity with network monitoring tools.
• Experience in providing training.
• You will be required to have a high level of confidentiality regarding operational information.

If your skills and experience match this exciting 2nd Line Support opportunity, we encourage you to apply now!

• Continuously monitor system performance and initiate recovery actions in response to hazardous conditions, service degradation, or outages.
• Track the progress of distress traffic within the network and ensure timely delivery to Maritime Rescue and Coordination Centres (MRCC).
• Monitor various IP networks for security threats and perform initial analysis.
• Review system log files and conduct regular system and service checks to ensure reliability.
• Communicate planned and unplanned activities to both internal and external stakeholders.
• Provide second-line technical support to customers.
• Prepare and deliver performance reports to management.
• Ensure accurate and thorough shift handovers.
• Maintain a detailed logbook of all NCC activities.
• Keep monitoring tools, processes, and procedures current.
• Assist engineers with installation and configuration tasks