2nd Line Support Technician

at  Fujitsu

CLYDE, SCOTLAND - FULL TIME ON SITE REQUIREMENT

Due to the nature of our support requirements this is an office-based role.
An opportunity is available for a 2nd Line Engineer to support our customer in the delivery of training systems and the continuation of training for our armed forces personnel.
Are you looking to progress your career in IT in a position that will provide training and skills in a 2rd line Support role? Can you work within a team to provide support to our customers enabling continued service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers and partners.
We are looking for a talented Technician to join our 2nd line support team, able to provide technical support for all aspects of the IS training Delivery solution. The ideal candidate will have worked in a Desktop support background and some experience working with workstations and servers in a Windows Active Directory environment. You will be required to collaborate with lead technicians and work to time driven key performance indicators KPI’s).
You will be working within a local team of four and remote teams based at other sites around the UK and inter-team liaison will be an important aspect. This is also a customer facing role, working on site to provide support in the continuous use of various systems to ensure we are meeting our contractual expectations and maintain the training of armed forces personnel. You will help create processes and instructions for the team to ensure we have a competent knowledge base that will enable quick responses in maintaining the systems we are responsible for.

YOUR EXPERIENCE

• Experience of IT support and working within an ITIL environment.
• Knowledge of the following technologies:
• Microsoft Windows 10
• Microsoft Server 2019 / WSUS
• McAfee/EPO
• Virtualisation (VMWare / V-Sphere) (VMWare Horizon View)
• Active Directory

This position is located at Faslane, Helensburgh and is office based only, there is no remote working from this site due to the nature of support we provide. The role will involve working to a ticketing system as raised by our single point of contact team, resolving all delivery issues, providing solutions and fixes, investigating reported failures, and recording all aspects/issues and related fixes, while ensuring disruption to service is kept to a minimum. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target KPI’s/PI’s. Experience in a similar role would be beneficial.
Candidates will need to hold a full UK manual driving license to provide support for which Pool cars are provided. A learner will be considered but expected to pass their test within 6 months of joining.
Due to the nature of our support, candidates must be single UK National. Higher level clearance will be required to fulfil this position, this will be a minimum requirement to be able to fulfil the role obligations.