Job Description:
As a Technical Support Specialist, you will play a critical role in providing expert technical guidance and support to Schneider Electric Services Representatives (SRs) and Certified Service Partners (CSPs) worldwide. Your primary focus will be on repair, maintenance, and start-up activities for 3-phase UPS products and their associated components.
In addition to technical support, you will actively contribute to the Technical Chapter team, sharing your expertise to enhance service offerings and develop innovative tools.
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Technical Expertise: Provide comprehensive technical support, both remotely and on-site, to resolve issues related to the installation, operation, and application of 3-phase UPS products and batteries.

• Collaboration: Collaborate with cross-functional teams, including R&D, Offer Quality Engineering, Customer Satisfaction & Quality, Marketing, and Application Engineering, to address complex field issues and leverage their expertise.
• Digital Innovation: Drive digital transformation within the organization by leveraging IoT technologies to enable predictive maintenance, advanced troubleshooting, and remote support.
• Global Reach: Travel internationally to provide on-site support and foster strong relationships with global customers and partners.

KNOWLEDGE SHARING AND COMMUNITY MANAGEMENT

• Contribute to the management of the Advanced SRs Community by creating and sharing knowledge-based content.
• Update the SR database and tools with relevant information and resources.
• Collaborate with training teams to develop and deliver effective training modules.
• Contribute to the development of new 3-phase UPS products with advanced features, such as predictive maintenance and remote troubleshooting capabilities.
• Improve procedures for the development of SR Service Tools to enhance efficiency and effectiveness.

QUALIFICATIONS

• Minimum 5 years of experience in field service or R&D related to 3-phase UPS products.
• Strong technical expertise in 3-phase UPS systems and components.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work effectively in a fast-paced, global environment.
• Strong problem-solving and analytical skills.
• Proficiency in digital tools and technologies.
• Willingness to travel internationally as required.
  Schneider Electric is a global leader in digital transformation of energy management and automation. With a presence in over 100 countries and a workforce of 144,000 dedicated employees, we are committed to providing innovative solutions that reshape industries and enhance quality of life. Our comprehensive portfolio, ranging from simple switches to advanced operational systems, empowers our customers to optimize their operations, improve efficiency, and ensure reliable and sustainable energy solutions. Join us in driving a brighter future where Life Is On for all. https://www.youtube.com/watch?v=YtExntUe89c
  Qualifications:

LOOKING TO MAKE AN IMPACT WITH YOUR CAREER?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
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ADDITIONAL RESPONSIBILITIES

• Participate in validation tests of 3-phase UPS products at customer sites.
• Conduct customer visits to discuss and resolve technical issues.
• Draft technical on-site intervention reports.
• Present topics at Advanced FSRs Community meetings and provide feedback to community leaders.
• Share technical knowledge and experience within the team.
• Foster a collaborative and supportive team environment.

WHAT QUALIFICATIONS WILL MAKE YOU SUCCESSFUL FOR THIS ROLE?

• (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: “Qualifications for Your Success” or “Key Qualifications for Thriving")