365 Customer Engagement (CE) Support Specialist

at  Greenshield Holdings

OUR MISSION

At Greenshield Labs, we believe in helping Canadians get the health care they need, when and where they need it.
We create apps and services that make it easier, more accessible and more affordable for Canadians to get the care they need. We believe in the power of technology to let you live a healthier, happier and more meaningful life. And with this passion, we’re making practical solutions to everyday problems..

• System Support: Work in conjunction with Platform Lead Administrator to address questions and handle helpdesk tickets/escalations.
• Dataverse Storage Management: Monitor and manage the storage capacities within the Dataverse to ensure optimal performance and cost efficiency. Implement remediation strategies as needed.
• Compliance and Legal Support: Respond to and fulfill data requests related to legal, compliance, or audit inquiries ensuring adherence to relevant laws and regulations, aligning with Greenshield’s commitment to data protection.
• Configuration Updates: Assist with modifying and maintaining system customizations to dashboards; views; business processes, workflows, and dialogs; templates; reports, fields and forms; among other possible customizations including Power Platform model driven and canvas apps
• API and Integration Monitoring: Oversee the performance of APIs and system integrations, identifying any issues and executing appropriate solutions to maintain system integrity.
• Error Log Oversight: Monitor system error logs regularly; diagnose and remediate issues to minimize downtime and enhance user experience.
• Release Impact Validation: Collaborate with the IT team to validate the impact of major D365 releases on current system configuration and workflows, ensuring seamless integration.
• Report Optimization: Assist users in developing, tuning, and refining reports to meet their business needs effectively.
• Security Model Implementation: Implement and maintain the D365 security model, ensuring robust protection against unauthorized access and potential security threats.
• Data and Access Management: Provide support for D365 data integrity and access issues, including troubleshooting and resolving related problems.
• Routine Maintenance: Execute necessary weekly, monthly, quarterly, and annual maintenance tasks to ensure the D365 platform runs smoothly and efficiently.
• User Training: Working in conjunction with Lead Platform Administrator to support end user training