38-40hr Customer Service Team Leader

at  Clicks Group Limited

POSITION SUMMARY

Industry: Wholesale & Retail Trade
Job category: Retail Operations
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes

QUALIFICATIONS AND EXPERIENCE:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years’ experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

SKILLS, ABILITIES AND JOB RELATED KNOWLEDGE:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.