3PL Transportation Administrative Assistant

at  Go Retail Group

ABOUT US:

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.
We are the dominate retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers.
Go! Retail group, boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.

PHYSICAL AND MENTAL REQUIREMENTS/WORK ENVIRONMENT:

The following are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, Calendar Club may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
X Color Perception (Red, Green, Amber)
X Seeing
X Clear Speech
X Touching
X Hearing/Listening
X Finger
X Hand
X Dexterity
_ Climbing
X Ability to Mount and Dismount Forklift/Truck
X Pushing/Pulling
X Lifting (specify pounds: 40)
X Carrying (specify pounds: 40)
X Driving (local/over the road)
X Ability to move distances within and between locations/offices

MENTAL/REASONING REQUIREMENTS:

X Reading-Simple
X Reading- Complex
X Writing- Complex
X Writing-Simple
X Basic Math Skills
X Analysis/Comprehension
X Judgment/Decision Making
X Clerical

WORK ENVIRONMENT:

_ Shift Work
_ Works Alone
X Works with Others
X Verbal Contact w/Others
X Face-to-Face Contact
X Inside
X Outside
X Extreme Heat
X Extreme Cold
X Mechanical Equipment
X Noise
_ Pressurized Equipment
_ Electrical Equipment
__ High Places
X Moving Objects
X Fumes/Odors
X Hazardous/Materials
X Dirt/Dust
Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position.
This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.
Requirements:

QUALIFICATIONS/BASIC JOB REQUIREMENTS:

• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
• Minimum two years in related role in distribution, logistics, or a supply chain environment preferred.
• Proficient MS Office Applications including Outlook, Excel, and Word.
• Knowledge of freight logistics is preferred.
• Knowledge of SQL is a plus.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships.
• Ability and willingness to work overtime with little or no advance notice to complete own work and help coworkers. This would include weekends, evenings, and holidays as needed.
• Good attendance & punctuality.
• Strong attention to detail.

• Operating accurately & efficiently in a fast paced environment
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Serve as the escalation point for service issues relating to customers
• Freight billing approvals
• Liaison with carriers to procure domestic and international freight quotes and resolved discrepancies as required.
• Heavy data entry with high level of accuracy and attention to detail.
• Ensure timely and effective communications with customers regarding their shipments
• Maintains an effective working relationship with each Warehouse Manager, to ensure positive communication of all issues relating to customer service.
• Assist in the generation of transportation related reports and coordinate information between departments.
• Using provided reports and tools, track all inbound orders from 3PL customers and help coordinate priorities for picking, compliance and shipping.
• Documenting all outbound truck level shipments
• Filing and office organization
• Ensures the timely and accurate billing to all customers, through the development of effective policies, procedures, checklists, audits, etc.
• Assisting in any clerical or floor duties management requires
• Other duties as assigned